indeed the primary problem is the way bt interfaces with (lies ) itself and every other isp, if you have a contractor doing a job you pay them because they tell you it was done, 10 minutes later you find out it wasn't and rathe than sending a different contractor you have to instead start getting the money back from the first one and then send him out again but this time without payment to actually do the job, but he wont go unless you pay him at the end of the job ......
bring back in house engineers and get rid of the cowboys and you will get rid of a large proportion of the problem, a few years back (my house was built in 2010) I had no end of problems with the phone and bb to my house, there was a dedicated fibre trunk to a sunken cabinet right outside the front door, but instead of being supplied by it me and my neighbours were using an 1920's line direct to the exchange 2.5 miles away and suffering all sorts of problems caused by the line condition, along came fibre roll out for the area in 2013 and they provisioned us from the cabinet 500 meters down the street despite the property needing only the terminating pair at the nte5 to be swapped over to the one from the cabinet outside the front door, the installation guy spent over 2 hours trying to get a stable connection above 10mbps on the line that had been in use before telling me I couldn't get fibre because my line wasn't up to the job, I called him on his BS and an actual bt engineer showed up, checked the line made a call and plugged me into the correct line, the following day they knocked on all the neighbours doors (also on the same junk line) told them they would be getting dc'd from the phone and internet for about an hour swapped them all over went to the exchange and assigned the right line numbers to each one and presto they all had 24mbd adsl2+ and I was on 80mbps fibre, bt even pulled that old line out of the ground and scrapped it for a few quid.
had the line not already been there and provisioned for the properties it would of been a different story but it transpired the contractor that had connected the place up originally had dug about in the dirt to find the wires instead of using the correct wire that just needed unclipping and terminating in the nte5 box ........
and whilst that is a bad standard of workmanship its not even the worst local story of kellys cowboys, who bt uses instead of their own guys because its somehow cheaper .....
just because your paranoid doesn't mean they aren't out to get you
