Heading for 2nd no show in 24hrs
Quote from: Linn If you update the ticket when the drop happens there's a more likely chance of him spotting it
Linn,
Is Karen's ticket being proactively monitored - would a PM to someone be more responsive?
Quote from: KarenF Certainly happy to try it Kevin, is it the full or "Lite" version I should use?
If the full version supports your router that is the one to go for.
If you are getting frequent changes in sync speed you must be having disconnections. In routerstats you will be looking for drops in the noise margin - if it gets near zero it will likely drop sync. If you can associate any activity such as using the phone or other electrical equipment with the drops in noise margin or loss of sync that would be very helpful. If you catch a drop of noise margin immediately pick up the phone and check if there is noise on the phone at the same time (dial 17070 option 2 for the quiet line test).
You also need to look to see if the routerstats graph looks better when you use the test socket inside the master socket.
I was wondering if the 2MB fixed rate was available to you - it's not. It was a bit of a long shot.
Although you are long way from the exchange you must be close to the cabinet. Your FTTC speeds look really good - have you not considered going for that?
Although you are long way from the exchange you must be close to the cabinet. Your FTTC speeds look really good - have you not considered going for that?
Quote from: jelv Although you are long way from the exchange you must be close to the cabinet. Your FTTC speeds look really good - have you not considered going for that?
I have been longing to go for it jelv, but I know where the cabinet is and we are 2 miles from it, (following the cable) so I just do not understand where they are getting those speeds from. Unless they have sneaked in another fttc cabinet that no-one knows anything about.
It's nearly worth going for the fttc just to see what happens - nearly,
The bit above where you cropped the image of the availability gives the cabinet number - that is usually painted on to the cabinet. If it doesn't match you'll have to go hunting!
Does looking up using the address checker give similar results?
Does looking up using the address checker give similar results?
Yip, I knew it was cabinet 1, well the cabinet number is on the old, cabinet, there is nothing on the new fttc cabinet beside it. I clipped it it remove my phone number, as I'm sure you have guessed. 
Well now aren't you a clever wee bear.
Got VERY different results with the address checker. Didn't even know that was available, doh, 
A little bit of an improvement on my present adsl - possibly. Though any fault remaining on the line will still impact it.
Thank you so much jelv, that makes much more sense.
Well now aren't you a clever wee bear.
Got VERY different results with the address checker. Didn't even know that was available, doh, A little bit of an improvement on my present adsl - possibly. Though any fault remaining on the line will still impact it. Thank you so much jelv, that makes much more sense.
