Hello! Hello! Is there anybody there?

[#1]

Thanks, guys.

[#2]

No problem, and ignore our spats, we have them now and again, all is well 

[#3]

Hi ArthurDent,
As Kevin (Townman) has stated, the best team to speak to regarding this would be our Customer Options team (cancellations). They're available Monday - Friday 09:00 - 20:00 and on Saturdays 09:00 - 17:30 on 0800 013 2632 and 0330 123 9197.