Help and Support - Search appears to be very limited
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Help and Support - Search appears to be very limited
26-07-2017 8:49 AM
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Having just tried to find the Plusnet Mobile Cancellation Policy I have the impression that the search option is very limited in that it appears to ignore the Legal section - this explains https://community.plus.net/t5/Mobile/How-do-I-cancel-my-contract/m-p/1461516#M5390
Perhaps the more knowledgeable can comment
Re: Help and Support - Search appears to be very limited
26-07-2017 9:52 AM
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The search doesn't miss out the Legal section of the Help articles - you can search for price guides, terms and conditions, privacy policy and more.
I think that you are right in that it seems... limited in a way. When searching for 'mobile terms' it gives you the generic terms page, when searching for 'mobile price guide' it returns the standard residential broadband price guide.
I will investigate this further and get in touch with those who hold the keys on this. Thanks for spotting this and bringing it to my attention.
Frontend Web Developer | www.plus.net
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