Help for customers who faces financial difficulties
We do allow customers to put their account on hold for up to 6 months without additional charges. This tends to be done in circumstances such as customers living in temporary accommodation for a while or have some financial difficulties for a while. Alternatively I could always advise changing (if appropriate) to the cheapest package available, we do still have dialup accounts available should the financial sittuation of the individual necessitate such a saving being made.
If in financial difficulties the responsibility to deal with them lies with the customer, although we can help out in the ways I've mentioned above.
If in financial difficulties the responsibility to deal with them lies with the customer, although we can help out in the ways I've mentioned above.
