Hi there,
I do write this to maybe get some more information, and maybe a reason why things are like this?
First of all; I did order (and pay for internet back in october) until this day - 21st of february I still havent used a single kb of plus.net!
Yeah I am on a dongle! Been paying for plusnet internet since oct and a dongle too acctually GET ONLINE.
I as a customer have called the help center loads of times.. More of that later.
The issue here is that I havent recieved what i ordered yet. They have tried to send it to me since october, I see myself as a customer who are reasonable - but enough is enough! soon 6 months of internet I have paid for which i havent used. Always the same message when i call you guys. Let us send out a new router - it will be there in 3-5 days!
When i ordered the net back in october i ordered it knowing that it wouldnt last for long, (since we're only here studying - And will leave back to Norway early june)
Now I dont even know if i want to try out the internet which I have been paying for - seeing as there is 3 months until I am leaving back to Norway - Maybe i should just get my money refunded and go with the dongle?
One lad i spoken to at the billing help line told me that they wouldnt refund what i have paid, but maybe he could sort me out with a discount on the coming months from when i get the router which i am waiting for.
I know that in Norway if someone would threat customers like this they wouldnt last for long, they would be beheaded by both the customers and a consumer council.
Help me out here.. What to do? 😐
I trust that I will get some answers and help with my issues with plusnet.
