High Speed Broadband link disappeared from Connection Settings
Quote from: Chris I don't think this icon will be reappearing. The information on there, whilst useful for some people shouldn't really need to be shown as the profile should (and it does update the vast majority of the time now) keep up to date with the IP profile which is the more relevant number when looking in to connection problems.
Hi Chris,
Agreed - in an ideal world - everything should work as intended. The problem is we do not live in an ideal world, things do not work correctly all of the time. Failures occur in BTOR, BTw and PlusNet systems. I know that as a professional systems and support engineer you understand that, however whoever is making these silly decisions and providing you with equally silly responses is not helping anyone here.
If the functionality is hardly used, then its use cannot be an overhead, so why remove it?
If its use helps point to a speed / performance issue, then surely that is beneficial to all ... or is that just the point? Visibility of mis-aligned (not yet caught up) PN Profiles causes a discernible work load for support agents?
[cynic_mode] If we remove end user visibility of the PN IP we can eliminate a known quantity of support calls relating to incorrect IP values, which given time should sort themselves out...[/cynic_mode]
I suspect that is what motivated this change, someone who knows nothing about engineering and problem solving has decided that the removal of information which gives rise to the need to call support is the right way to fix the call volumes. WRONG, the right way is to fix the call volume issues is to fix the cause of the profiles being out of synch and / or implement the changes which have been requested - to include the date the IP was last changed.
Has this non-engineer considered the downside of this change in that the forum members around here who help to share the support work load with CRT will no longer be able to help users help themselves / eliminate this known issue?
By the way - has the problem where late ADSL IP updates get applied to a line which has moved to FTTC been fixed yet?
Kevin
There's another reason why they would not want to show it. At present it is set very slightly lower than the BT IP Profile. If they starting setting it say 1% lower instead they'd hope that people would not notice (or at least wouldn't be able to prove it), but the savings to Plusnet in terms of the reduction in capacity needed would be significant.
Welcome to the tinfoil hat brigade Jelv! 
Quote from: avatastic Welcome to the tinfoil hat brigade Jelv!
Well it's a theory that has some logic behind it - I've not seen any other idea or reason that holds water!
There's the theory that it's responsible for a high proportion of support calls, and by hiding the information, the call volume will drop off.
And that can then be used to herald the success of closing the phone lines at night.
And that can then be used to herald the success of closing the phone lines at night.
On the other hand, if you have a speed problem and can't see the Current Line Speed, you phone up to check, so that increases the call volume - better open the phone lines at night again
Quote from: avatastic There's the theory that it's responsible for a high proportion of support calls, and by hiding the information, the call volume will drop off.
Plausible - because there is no explanation on the page that because of the TCP overheads etc that is not the actual speed you will see. They could have easily added some text to set expectations (and about the difference between b and B and that most software gives the speed in B).