Home Phone = No Phone
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- Re: Home Phone = No Phone
Home Phone = No Phone
09-05-2009 9:09 AM
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However Home Phone is another story. Four days ago I received notification from Plus Net saying that that the switch over from my previous supplier had occurred. However instead of being 'switched over' - I have seemingly been 'switched off' and am no further forward in seeing the situation resolved. (i did however get an e-mail saying that I had a 'pro rate charge for £3.46 - which I am not sure what that means).
That same day I posted a 'ticket' explaining the situation. Thinking it had not been received the second day I posted a further ticket. On the third day I finally got a reply to both. It ws obviously a standard reply as it was identical to both itckets. It stated that I should try several things "Before we investigate this further". All of those things had already been done - with the exception of ringing them - because no phone!!!! The threat of an £85 call out fee did not help.
The repies were duly posted and that is where we currenlty are - sttill waiting for a response and of course still without a telephone.
The problem definitely seels to be with the line and not our equipment. The fault occurred at change over and is most infuriating. People try ringing in only to hear a lady keep saying 'number not recognised'. At this end the phones keep ringing and yet the call cannot be answered - all very annoying. What more can I do - broad band for us is a uxury - telephone a necessity!!! Help!!!!
Re: Home Phone = No Phone
09-05-2009 9:36 AM
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Re: Home Phone = No Phone
09-05-2009 10:06 AM
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Re: Home Phone = No Phone
09-05-2009 10:16 AM
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Re: Home Phone = No Phone
09-05-2009 10:28 AM
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Re: Home Phone = No Phone
09-05-2009 12:32 PM
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As for the question re reply to tickets. I replied to the tickets straight away (yesterday) - as of now both still showing awaiting response from the team.
Re: Home Phone = No Phone
09-05-2009 1:24 PM
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Re: Home Phone = No Phone
09-05-2009 2:32 PM
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Sorry about the issues you've had and the delay in response. I've passed the ticket to the faults team as it was in the general CSC ticket pool previously. They'll get this picked up asap.
Re: Home Phone = No Phone
09-05-2009 6:14 PM
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Thanks again
Re: Home Phone = No Phone
09-05-2009 6:23 PM
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Re: Home Phone = No Phone
09-05-2009 10:01 PM
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A grateful and not quite so frustrated!!
Re: Home Phone = No Phone
09-05-2009 11:28 PM
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As BTw engineers work 24/7 there is absolutely no reason why this cannot be done now. If there is a genuine fault at the exchange, if PN had got off their rear ends yesterday, an engineer could have gone to the exchange today.
Secondly, you do not have a working phone service so you are entitled to compensation and also free divert of incoming calls to a mobile.
What are PN doing about that, which should be in place already?
Re: Home Phone = No Phone
10-05-2009 7:38 AM
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Re: Home Phone = No Phone
10-05-2009 8:04 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Home Phone = No Phone
10-05-2009 11:16 AM
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