This has been going on for quite a while and it looks like it will go on for even longer. The latest, on 11th Nov, is that Plus Net still cant answer the question and the next action will be on Wednesday 18th November at 9 a. m. This is a simple change to home phone package from Talk Evenings and Weekends to Talk Anytime. I asked for this in September and received an email dated 14 September to say it would change on 4th October. I am still waiting. The support centre seem to be just pushing a button to send out standard messages and that is about all that is happening, or all you are willing to tell your customers. I have recommended PlusNet to friends and family and have set up other members of my family on PlusNet in the past but would not feel happy recommending you at present. Why not just cancvel my current package for a couple of hours and then set me up on the new package. Perhaps it is something to do with the info on my account which shows the start dates of my broadband service and all other entries at their start dates except for my Phone package which seems to have started in August next year. One of the replies to my question says that thie change was scheduled for 4 October 2010. I thought this was 2009.
All that is happening now is that I am getting more unhappy and more tempted to move away to get a better service.
5Farthings
