Hopefully, not a sign of things to come........
New member here. Just in the process of joining Plusnet from Sky.
Placed my order last week, and was given two preferred dates for activation, Monday 11th Feb or Monday 18th Feb.
Was a little delayed in getting my mac code from Sky, finally managed to get it yesterday and phoned Plusnet to give them the details.
30 minutes on hold, finally got through to somebody and passed the information on. Came to discussing activation dates, and with the five day delay in getting my mac code I was quite prepared to accept that the 11th was now going to be a non starter, but wanted to confirm the 18th. I work 6 days a week and need to make sure I book the day off.
Another 10 minutes on hold and then told the earliest this can happen is 6th March!
I was a bit annoyed last night (although I kept my cool) mainly because I had been on the phone for a total of 45 minutes to do something that should have taken maybe 10 at most? And a 5 day delay in getting a mac code pushes my activation date back about 4 weeks?
Not the end of the world as I will have my Sky connection until then, but the reason I am leaving Sky is because of the terrible support.
I logged a complaint with them about 10 days ago, was promised an engineers call back to discuss and I'm still waiting!
Ho hum.
Placed my order last week, and was given two preferred dates for activation, Monday 11th Feb or Monday 18th Feb.
Was a little delayed in getting my mac code from Sky, finally managed to get it yesterday and phoned Plusnet to give them the details.
30 minutes on hold, finally got through to somebody and passed the information on. Came to discussing activation dates, and with the five day delay in getting my mac code I was quite prepared to accept that the 11th was now going to be a non starter, but wanted to confirm the 18th. I work 6 days a week and need to make sure I book the day off.
Another 10 minutes on hold and then told the earliest this can happen is 6th March!
I was a bit annoyed last night (although I kept my cool) mainly because I had been on the phone for a total of 45 minutes to do something that should have taken maybe 10 at most? And a 5 day delay in getting a mac code pushes my activation date back about 4 weeks?
Not the end of the world as I will have my Sky connection until then, but the reason I am leaving Sky is because of the terrible support.
I logged a complaint with them about 10 days ago, was promised an engineers call back to discuss and I'm still waiting!
Ho hum.
welcome to the forums Smufter 
unfortunately PN, like most ISPs, are beholden to the dates that BT Openreach give them for appointments - not much comfort I know but it would be the same for anywhere else you went - aside from Virgin.
unfortunately PN, like most ISPs, are beholden to the dates that BT Openreach give them for appointments - not much comfort I know but it would be the same for anywhere else you went - aside from Virgin.
Appreciate the welcome Dvorak.... 
Not too fussed on the revised date if I'm honest. As I say, I'm not without broadband so in the overall scheme of things it's not an issue.
But I was more annoyed about the fact that it took me 30 minutes to actually talk to somebody, and then spending another 15 after that trying to sort two simple things out left me feeling a bit "shell shocked". lol!
adie:quote
Not too fussed on the revised date if I'm honest. As I say, I'm not without broadband so in the overall scheme of things it's not an issue.
But I was more annoyed about the fact that it took me 30 minutes to actually talk to somebody, and then spending another 15 after that trying to sort two simple things out left me feeling a bit "shell shocked". lol!
adie:quote
Look on the bright side, at least when you did get through you were speaking to someone you could understand, even if they did have a Yorkshire accent. 
From personal experience, once you are connected you'll appreciate both the product & the excellent customer support. The information & support from this forum alone is most impressive.
From personal experience, once you are connected you'll appreciate both the product & the excellent customer support. The information & support from this forum alone is most impressive.
Yeah I did appreciate the fact that I could understand what she was saying..............just!
5 years with AOL a while back fair did my head in.....
5 years with AOL a while back fair did my head in.....
Smufter
Apologies for the amount of time that you had to wait in the queue. We're going through a really busy patch at the moment (and that stupid snow hasn't helped). I can assure you that we have plans (both extra automation and extra recruiting) ongoing to ensure that our customers don't have to wait too long whilst trying to contact us.
Welcome aboard
Apologies for the amount of time that you had to wait in the queue. We're going through a really busy patch at the moment (and that stupid snow hasn't helped). I can assure you that we have plans (both extra automation and extra recruiting) ongoing to ensure that our customers don't have to wait too long whilst trying to contact us.
Welcome aboard
I had to chuckle this afternoon......
Received my "thanks for choosing us" letter from PN.
"Once you've given us your MAC key, we can start moving your broadband to Plusnet within 5 days. There won't be any disruption to your service and, in about 5 to 7 days, your broadband service should be ready to use"
Received my "thanks for choosing us" letter from PN.
"Once you've given us your MAC key, we can start moving your broadband to Plusnet within 5 days. There won't be any disruption to your service and, in about 5 to 7 days, your broadband service should be ready to use"