Horrible speeds for past 3 weeks! 130kbs! Helpdesk useless!

[#1]

Hi  genkville
One of our Faults guru's is dealing with this as I type. They'll be in touch with you.
Mark

[#2]

Thanks Mark
I am at work so chances of me answering the home phone are slim but i can be contacted on my mobile or via email. Also did they give a timescale?
Thank you for all your help.
Moe
dick:quote

[#3]

They'll be calling you later on as you've specified contact after 10am.
However, we've changed your profile on our side now to match the one reported on the BT speedtest, so we'll need you to test it when you can and let us know if you see an improvement.

[#4]

Quote from: Mand

They'll be calling you later on as you've specified contact after 10am. However, we've changed your profile on our side now to match the one reported on the BT speedtest, so we'll need you to test it when you can and let us know if you see an improvement.

Thank you Mand

[#5]

Hi Mand
Despite your great help and Adele's help the speed has not changed much   as im only getting 500kb
My ip profile seems to have changed to 500KB  
Results Image not loaded
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
451 Kbps

0 Kbps 500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 451 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 500 Kbps

[#6]

Ignore the above 

[#7]

Yup, you have a 3500 profile now, which is correct for your sync speed.

[#8]

Quote from: Mand

Yup, you have a 3500 profile now, which is correct for your sync speed.

Thanks Mand
I hope it stays like this, thank you for all your help.
Genk