House move disaster
Quote from: Anotherone You were however given misleading information when your connection was initially working at 2Mbps. That is the default on 20CN for the first 48hrs IIRC, not for the whole of the training period.
When I moved to this house the phone and broadband had been off for a couple of weeks or so. We had a simultaneous provide via the Plusnet home move (it may have been made easier as the phone is with BT and I got the SIM provide code from BT before contacting Plusnet). The broadband was connected at 8Mbps on 20CN from the first day. My suspicion for anyone provisioned at 2Mbps on 20CN is Plusnet incompetence.
Just searched back to see if I had any speed tests results from when I moved - the closest was 5 days after which proves nothing!
Today is the day the engineer will (hopefully) fix the problem, he's been here for an hour but he's having difficulties.
I haven't been able to get beyond the admin login page of the router for weeks, he's having the same trouble. Now he's on the phone to someone, explaining what is happening and looking for an answer.
I'm not feeling very optimistic
I haven't been able to get beyond the admin login page of the router for weeks, he's having the same trouble. Now he's on the phone to someone, explaining what is happening and looking for an answer.
I'm not feeling very optimistic
So, it's turns out that there's been a software issue. Either BT or Plusnet changed some settings somewhere and didn't tell the other about it. Apparently it should be fixed in about 15 minutes, but I'm counting no chickens yet.... 
The engineer used his equipment to go through the basic line tests, found everything was ok and tried to log in to the router. He had the same problem as me ie it was impossible. So he called someone (no idea who) and asked for some help, the person he called spotted a settings issue and changed something. He was told things would be fixed in 15 minutes but, half an hour later, still no broadband. He called someone else (Plusnet I think) and explained what was going on, ten minutes later we're golden.
Fingers crossed it will stay this way.
Five and a half weeks and five different engineers
Fingers crossed it will stay this way.
Five and a half weeks and five different engineers
I'd just like to add a a huge thanks to everyone who has helped in this thread, I'm very grateful for your advice and technical know-how.
Hopefully my broadband will be fine from now on. Plusnet have offered a small compensation/apology deal, it covers the monetary loss but not the stress and inconvenience I endured. I haven't yet decided what to do about it but I doubt it would be worthwhile or beneficial to fight for anything more.
Thanks everyone
Hopefully my broadband will be fine from now on. Plusnet have offered a small compensation/apology deal, it covers the monetary loss but not the stress and inconvenience I endured. I haven't yet decided what to do about it but I doubt it would be worthwhile or beneficial to fight for anything more.
Thanks everyone
Kevin,
I was hoping to get a detailed answer from the engineer about this but he was quite vague when giving the reason for it. I suspect the issue wasn't sufficiently explained to him by whoever found the problem (I think it was a BT chap he was talking to). I too would like to know exactly what caused this but I doubt I'll ever find out. The engineer was keen not to point a finger at the culprit, he said it could be BT or Plusnet at fault, but someone changed software settings without telling the other party. The actual fix was seconds in the making but we were told to wait 15 minutes for it to take effect, when 20 minutes passed with no joy at our end the engineer had to call Plusnet for them to tweak something from their own end. Finally, we were done.
I'm just glad it's all over
Thanks again.
I was hoping to get a detailed answer from the engineer about this but he was quite vague when giving the reason for it. I suspect the issue wasn't sufficiently explained to him by whoever found the problem (I think it was a BT chap he was talking to). I too would like to know exactly what caused this but I doubt I'll ever find out. The engineer was keen not to point a finger at the culprit, he said it could be BT or Plusnet at fault, but someone changed software settings without telling the other party. The actual fix was seconds in the making but we were told to wait 15 minutes for it to take effect, when 20 minutes passed with no joy at our end the engineer had to call Plusnet for them to tweak something from their own end. Finally, we were done.
I'm just glad it's all over
Thanks again.