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How Long Does It Take !!!!! Ticket 31405747 HELP

lauprewob
Grafter
Posts: 27
Registered: ‎27-10-2009

Re: How Long Does It Take !!!!! Ticket No30495258

Chris
Thanks for your reply because of what you said in a previous post ( I've just checked your account, but there isn't an open ticket nor has there been one since October? ) i raised another ticket (ID: 31405747) to do things the correct way
Cheers .
lauprewob
Grafter
Posts: 27
Registered: ‎27-10-2009

Re: How Long Does It Take !!!!! F.A.O Chris

Had a response from [mremoved] ref ticket 31405747 who looks as if ran some test the asked me to do the same old plug the router in to the master socket C****, the router has been in the master socket for a week now, what the hell is happening
jim:csa
lauprewob
Grafter
Posts: 27
Registered: ‎27-10-2009

Re: How Long Does It Take !!!!! Ticket 31405747 HELP

Can someone @ plusnet look in to this please
Chris
Legend
Posts: 17,724
Thanks: 597
Fixes: 169
Registered: ‎05-04-2007

Re: How Long Does It Take !!!!! Ticket 31405747 HELP

I couldn't recall whether the last SNR reset was performed before or after your master socket was replaced, so I've requested another one for you as part of the fault investigation. Can you keep an eye on this for the next few days and reboot the router once a day (preferably mid-morning) so it can sync at it's highest speed?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
jelv
Seasoned Hero
Posts: 26,785
Thanks: 965
Fixes: 10
Registered: ‎10-04-2007

Re: How Long Does It Take !!!!! Ticket 31405747 HELP

Is the router in the master socket or the test socket inside the master socket? (if you have extensions that can make a big difference)
jelv (a.k.a Spoon Whittler)
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lauprewob
Grafter
Posts: 27
Registered: ‎27-10-2009

Re: How Long Does It Take !!!!! Ticket 31405747 HELP

Chris
Thanks for the reply, can't reboot mid day as @ work can do 1st thing in morning or after 6
Jelv
The router is in the test socket behind the faceplate and no extensions connected