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How do you view open questions?
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How do you view open questions?
23-01-2016 9:17 AM
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Hi,
Openreach failed to upgrade my line yesterday, hence I have been on the Plusnet site looking for support.
Plusnet support is generally quite good in my experience but I find the support website hard to navigate - Jess gets up my nose.
I wonder if anyone can tell me the direct link to the page that shows my open / closed questions?
I have bookmarked - https://portal.plus.net/wizard/?p=search, and this seems to work, but I cant find a proper link on the Plusnet site for this page.
Thanks
Openreach failed to upgrade my line yesterday, hence I have been on the Plusnet site looking for support.
Plusnet support is generally quite good in my experience but I find the support website hard to navigate - Jess gets up my nose.
I wonder if anyone can tell me the direct link to the page that shows my open / closed questions?
I have bookmarked - https://portal.plus.net/wizard/?p=search, and this seems to work, but I cant find a proper link on the Plusnet site for this page.
Thanks
6 REPLIES 6
Re: How do you view open questions?
23-01-2016 9:31 AM
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ITS hidden by PN
so most cant find it , a lot of regulars here have it on their Sig so its easier to find
so most cant find it , a lot of regulars here have it on their Sig so its easier to find
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samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: How do you view open questions?
23-01-2016 9:33 AM
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See http://community.plus.net/forum/index.php/topic,137952.0.html and http://community.plus.net/forum/index.php/topic,138400.0.html
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: How do you view open questions?
23-01-2016 9:45 AM
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Quote from: Lakin I wonder if anyone can tell me the direct link to the page that shows my open / closed questions?
I find I can access them easy enough by clicking on "Member Centre", then on the left hand pane under "Useful" links the top one is "View your questions". That in turn gives a page with your open tickets. By the way it's worth selecting Show closed questions in the last 7 days if you have an open fault, because sometime relevant information is added as a new ticket which is immediately closed. (What I do in those cases is paste the update into the main open ticket, so all the history is in one place)
You could try this direct link, I'd be interested to see if it works ... https://portal.plus.net/wizard/index.html?p=search&view_by=7days
Re: How do you view open questions?
23-01-2016 9:46 AM
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That link is good.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: How do you view open questions?
23-01-2016 9:52 AM
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Cheers. The actual URL included some extra stuff on the end which I thought might be hard-coding the 7 day search to specific dates, although looking at it again maybe not .. (&from=dd%2Fmm%2Fyy&to=dd%2Fmm%2Fyy&x=29&y=11).
Re: How do you view open questions?
23-01-2016 9:52 AM
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Quote from: aesmith
Quote from: Lakin I wonder if anyone can tell me the direct link to the page that shows my open / closed questions?
I find I can access them easy enough by clicking on "Member Centre", then on the left hand pane under "Useful" links the top one is "View your questions". That in turn gives a page with your open tickets. By the way it's worth selecting Show closed questions in the last 7 days if you have an open fault, because sometime relevant information is added as a new ticket which is immediately closed. (What I do in those cases is paste the update into the main open ticket, so all the history is in one place)
You could try this direct link, I'd be interested to see if it works ... https://portal.plus.net/wizard/index.html?p=search&view_by=7days
Thanks aesmith, exactly what I was looking for. How did I not see it???
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