How many more months to activate my line..
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How many more months to activate my line..
23-09-2014 2:33 PM
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Re: How many more months to activate my line..
23-09-2014 2:55 PM
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I'm really sorry to hear about this, it shouldn't have taken so long.
I will be contacting you shortly to discuss your account.
Matty
Edit: I have tried calling you on your landline and mobile, but haven't been able to contact you. I will make sure that we look into expediting your order for ASAP. If you catch this, please may you PM me your availability?
Re: How many more months to activate my line..
08-10-2014 7:38 AM
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Seriously what kind of service is this?..
Re: How many more months to activate my line..
08-10-2014 9:40 AM
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In regards to getting anybody else, can I ask what this refers to ? Do you mean another advisor?
Matty is in the office today from 11.30 this morning and finished at 8pm last night, so I do apologise if he hasn't responded to any messages overnight. I can see that he has beeen looking into the order for you with the intention of arranging an expedite.
I will ask him to get in contact with you when he gets in the office
Regards
Matt
Re: How many more months to activate my line..
11-10-2014 1:57 PM
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Matthew managed to sort everything out for me after all. Thank you for your help.
Re: How many more months to activate my line..
11-10-2014 2:28 PM
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Re: How many more months to activate my line..
11-10-2014 2:49 PM
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Just so the rest of us can get an understanding of what happened here, as you said you were with BT Infinity before, were you connected to BT Infinity when you placed your order with Plusnet? If so did you use/have to use a MAC? Did you cancel BT Infinity before you were connected to Plusnet?
Re: How many more months to activate my line..
13-10-2014 9:35 AM
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The phone line was stopped by BT. So I can only assume that sviesius cancelled services with BT.
The source of the delay was that there was no flag stating that the line had been stopped, so there was no order placed to switch it back on.
Once again, my apologies that it took this long to resolve sviesius.
Matty
Re: How many more months to activate my line..
13-10-2014 7:55 PM
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On the assumption that it wasn't a BT foul up (or bloody mindedness) take heed everyone - NEVER cancel your old services until your new ones are up and running, and always use a MAC (when not moving from Cable or LLU) also migrate your phoneline when needed. If you cancel a phoneline, you lose everything from that point and that usually includes your phone number.
Re: How many more months to activate my line..
14-10-2014 5:24 PM
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It brings all sorts of complications and is financially more expensive for us, the old provider, and the end user.
Matty
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- Re: How many more months to activate my line..