How much longer to wait for my MAC??

[#1]

As the title says.
Ticket # 39330077.  Spoke to PN Friday morning and still waiting.  There's nothing on my account.  I don't have any hardware.  I am on monthly contract so no issues there.  Why is is taking so long?  I am well aware ISP's have 5 days but this is ridiculous service.

[#2]

If your aware that Its 5 days then you should already know to give plusnet till Friday this week.

[#3]

Isn't it five working days  If so, Steve is correct - there are three more days to go. 

[#4]

There is no technical reason whatsoever why Plusnet could not give you your MAC earlier than 5 days. They spin it out to the maximum OFCOM allow in the hope that in the meantime you might change your mind.

[#5]

Clearly there's a back-log of MAC requests at the moment!!!  It did take nearly 10 minutes to get though to someone in retentions when I called so that kinda' says something.
Like I said, there's nothing on my account stopping PN from issuing a MAC now.  If mobile phone companies can issue PAC's in under 30 minutes, there no reason why ISP's can't do the same.

[#6]

Quote from: mitchell20

If mobile phone companies can issue PAC's in under 30 minutes, there no reason why ISP's can't do the same.

ORANGE didn't, I had to wait for mine In the post.

[#7]

T-Mobile gave me mine immediately while I was on the phone.

[#8]

After speaking to O2 to get a PAC, I'd received a text in under 20 minutes from them.

[#9]

Quote from: jelv

T-Mobile gave me mine immediately while I was on the phone.

Ditto.
I also got it by text (was waiting after saying the goodbyes) and by post.

[#10]

Well I just phoned retention's again today and I was given my MAC over the phone there and then.