Just checking up on your account, @rolya
The adviser you contacted over webchat has correctly applied all the necessary discounts for the duration of your contract, and arranged for a refund once your current invoice clears.
Apologies for the inconvenience caused, I don't foresee any issues moving forward. However, please feel free to let me know if you do have any issues or queries.
This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
