How the HELL do you contact them?

[#1]

Live chat is not available. I can't use the phone here at work - why the hell can't you just email them? What's happened to opening a ticket now?

[#2]

I agree. I always liked Plusnet's service which is why I came back to them from BT. But today I tried to add BT Sport App and got a thank you page that was blank. I tried the help pages, tried to chat, tried to call (40 minute wait warning) tried to raise a new question on Help Assistant. You can only see old questions. What's going on?

[#3]

Check out this post from @JonoH  for an update.

[#4]

Hi @Freccle and welcome to the forums, I'm really sorry that you're having issues contacting us. If you'd like to let us know what problems you're having we'd be happy to help.

@samy welcome to the forums, I've tried to add that to your account but I encountered the same issue you did. I've raised tis to our Incident Management Team for investigation. Sorry for the inconvenience.

[#5]

I want to cancel my contract from when it runs out next month

[#6]

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@Freccle wrote:

I want to cancel my contract from when it runs out next month

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The current wait time for our cancellation team is currently a little higher than normal at 3 minutes you can reach them on 0800 013 2632

[#7]

Moderator's note by Dick (Strat): Topic moved to a more appropriate board.