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How to do it?
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How to do it?
18-06-2013 7:06 PM
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Having had a problem, raised a question and got a perfectly satisfactory result, I went to close the question in order to avoid any unnecessary further correspondence but could not find any obvious means of doing so.
I expect I'm being (un)usually dumb, but have I missed any obvious button to click?
I expect I'm being (un)usually dumb, but have I missed any obvious button to click?
6 REPLIES 6
Re: How to do it?
18-06-2013 7:08 PM
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I would just add a comment that the issue is now resolved!
Re: How to do it?
18-06-2013 7:26 PM
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Yep, I take the point, but that still gives the poor devils on the help desk something extra to deal with.
Re: How to do it?
18-06-2013 7:46 PM
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If you raised the question you should be able to close it but if it was raised by a staff member after you phoned in then you can't close it
Re: How to do it?
18-06-2013 9:48 PM
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Thanks Oldjim, that makes a lot of sense.
Re: How to do it?
19-06-2013 9:18 AM
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It'll close by itself after 14 days, but if it gets in the way of opening any others (IIRC the limit is 3) then post the ticket number and ask for a DCT member to close it.
Re: How to do it?
19-06-2013 10:12 AM
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Hi Roberto0151,
Thanks for letting us know, and glad it's sorted - I've closed the ticket for you
Thanks for letting us know, and glad it's sorted - I've closed the ticket for you
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