Hows this for feedback?

[#1]

Thanks for the call Adam.
Hopefully your plan will pan out on Tuesday, fingers crossed!!
And hopefully I wont lose connection before then Tuesday and have to test your theory!!
Thanks for the work you have put in.

[#2]

Hi again,
As per my call I've updated ticket 42497150 and we're hoping to have this resolved by the end of play tomorrow at the very latest. However you should have a working connection in the meantime as before.
Adam.

[#3]

FYI,
Not sure if you could hear me OK when I called, I've updated the ticket again for you...

[#4]

Hi Adam, sorry about earlier.
Im on days this week, and was driving up the m5, and my handsfree decided to die on you!
Fingers crossed by Wednesday evening everything will be hunky dorey!!
Thanks for the update by the way.

[#5]

Hi there,
No problem at all, I just want to check that you are aware that you have a working service at the moment.
However the issue with migrating your service with us is still in hand, I've added an update to ticket 42497150 for you.

[#6]

Looking at my router stats (copied below) it says I have had a uptime for over 11 days, so I'm confused with your thinking about the disconnection?
It also seems that we are still getting nowhere at all with this.
You say you are still waiting for the migration to be completed, but isn't that what we have been waiting for the past month?
It seems now, that instead of going days without any updates, you are giving me daily updates, which really, seem to be saying nothing has changed!
For the past week, I have been told 'tomorrow it will be sorted', then the next day I'm told the same, and the next day...
Its starting to get rather comical now I'm afraid.
Onto my router stats, the errors really are mounting up now, hopefully, if this admin cock up is ever sorted, it might clear these errors, which in turn should sort out the streaming/loading problems I'm getting.
Uptime: 11 days, 15:51:49

DSL Type: G.992.5 annex A

Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,164 / 16,432

Bandwidth (Up/Down) [kbps/kbps]: 443 / 16,376

Data Transferred (Sent/Received) [GB/GB]: 1.79 / 6.80

Output Power (Up/Down) [dBm]: 11.5 / 20.0

Line Attenuation (Up/Down) [dB]: 14.0 / 26.0

SN Margin (Up/Down) [dB]: 29.0 / 5.5

Vendor ID (Local/Remote): TMMB / IFTN

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 1,420 / 0

FEC Errors (Up/Down): 3,295,392 / 0

CRC Errors (Up/Down): 11,596 / 153,687

HEC Errors (Up/Down): 918,814,743 / 275,297

[#7]

Hi Devonian,
Before I go on I just wanted to alert you to my response here: http://community.plus.net/forum/index.php/topic,96218.0.html, I'll continue responding to this thread today to help keep things simple.

Quote

Looking at my router stats (copied below) it says I have had a uptime for over 11 days, so I'm confused with your thinking about the disconnection?

<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13070044339347.png" />
The logs above show a disconnection at 00:42 yesterday.

Quote

It also seems that we are still getting nowhere at all with this. You say you are still waiting for the migration to be completed, but isn't that what we have been waiting for the past month?

Yes, however intention of my efforts to escalate this were to originally expedite the completion of the migration order, however an alternate plan was suggested towards the end of last week to cancel the migration order then cease and reconnect your service on the same day.
I'm now chasing our suppliers to first of all get a clear picture of how this is going to be resolved and to gain a firm expectation of when the order will be completed.

Quote

Its starting to get rather comical now I'm afraid.

I fully understand this. I want to reassure you that dealing with this is my top priority as it has been since I took ownership. I will keep on the pressure and request more firm updates and information.
I'll be in touch as soon as I have a response to the queries I've just raised with them

[#8]

Hi,
Just letting you know that I've updated your ticket again.
Speak soon.
Adam

[#9]

Hi Devonian,
Just a quick post to wrap things up before the weekend.
I'd like to steer you to your ticket for the full details. However in summary, you are still connected and only one thing stands in our way of resolving this which we really need to speak to you directly about.

[#10]

Hi Adam,
Thanks for the call last night.
OK, the new issue outstanding; BT cancelling my phone line.
I have just spoken with BT, I recorded the call, so I have a copy I can send to Ofcom/Otelo when I finish writing my manuscript!
If you check towards the beginning of this thread, you will see I reported BT cutting off my line, then reinstating it, after a billing mistake (malice).
Well it seems the incompetant moron that I spoke to didn't credit my account properly, so there is an outstanding balance.
On top of that, BT are STILL charging me for broadband, even though I had no service, or limited service for 3 months, then a month ago I moved to PlusNet.
So, BT are saying there is an outstanding bill from last month, and an outstanding bill for this month, (charged in advance) even though the bill was only issued yesterday!
And not only that, BT have already passed my details to their debt recovery department!!
The person admitted my account is in a mess, and that last months charges should no longer be showing.
She also admitted that there is notes on the account, and evidence to prove I am not a BT broadband customer.
She said that out of the £117 bill, I should only have to pay £23 (line rental, call charges) and the rest should not be there.
I asked her to wipe the bill and take the £23 from my card.
She said she could only take full payment, and not part payment, as she worked for the debt collection dept. So I would need to pay it all and claim back the over payment.
I laughed, and said 'Not in this life time!'
So, she sent an email to her manager, and asked for it to be sorted out, and for my service to be reinstated, she also said I should get a call within 4 hours.
Needless to say I don't believe anything will be dealt with, and I don't expect BT to life my call restrictions.

So, as it stands, BT are going to disconnect my phoneline, hence disconnection my broadband also, causing me even more problems, even more stress, and even more worry.
If BT don't ring back within 4 hours, I will call again and chase them up.

I am really at the end of my tether now with all things broadband and phone related Adam, I really am.
I don't care if I have to pay, just please, take over my line even if I have to pay to get a new line installed, I really can't take any more of this rubbish.

[#11]

Hi Devonian,
I'm lost for words. Sorry doesnt seem to be enough in this case. I know Adam has worked hard to bring this to a successful conclusion and he was so close yesterday, only to have the cease come out of the woodwork to bite him.
I'm trying to get intouch with some of our colleagues in BT Retail to see if we can get some additional focus on this.That said, my usual contacts dont work weekends and I might struggle to progress this before Monday, however we'll continue to try.
If you do get a call back from Retail please update this thread.
Once again, sorry for the hassle and hopefully we'll get this element closed out quickly.
Mark

[#12]

I gotta say Plus.net is the worst ISP i have ever dealt with and i am unfortunatly locked into an agreement for another 6 months or so. The breakdown in communication between the individual departments is shocking, generally, they're staffed by the intelectually inept (present company excluded), over priced, under serviced, over rated.

[#13]

mooresey
Not sure what your issue is but it isnt related to this thread. This isnt an internal Plusnet issue but one initiated by the OP's former provider.
We'll be happy to discuss your issues in your own thread.
Devonian. I've managed to get some assistance from BT Retails executive level complaints team. I'll update as to progress with them.
Mark

[#14]

Many thanks for your intervention Mark - and over the weekend. 
Mooresy123:   How many other ISP's will you find with senior managers willing to go that extra mile out of normal hours?

[#15]

I commend the efforts of you guys here now not that its for any brownie points at the next performance review I applogise for my remarks, you sound like hard working people its just a shame your tools arent upto scratch i know from personal experience that Plus.net's systems arent right, theyre just not. But 10/10 to the guys who are managing to pull customers accross, crack on