I don't like being lied to..and now rthey get my money....

[#1]

Ouch!

[#2]

Thanks guys,
                        just needed some hope!  PN are sending me a test modem. If this resolves the problem, they may not get it back................

[#3]

rogadodge,
keep us appraised as to how you get on with this I'd be interested to hear how things go, plus I'm more than happy to intervene should you have any problems dealing with support.

[#4]

Thanks, will keep you informed. PN have just opened my line speed to 750    and I am now running at 680KB/s.  Not fast compared to most but for me is lightening........

[#5]

I take it that's not from using the test router. Please let us know how things are going with that, I would assume it has reached you by now.

[#6]

received today. Or should say collected today from post office. Installed and running. Will not know results til a.m.  Speed still same as line speed still same. but lets sort out connection first .