.. I have not had a proper working service since I joined

[#1]

http://www.mybroadbandspeed.co.uk/results/19285271.png

[#2]

Download speedachieved during the test was - 117 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :416 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
Telephone number:
01256XXXXX
Phone exchange:
BASINGSTOKE
Estimated line speed:
0.5 - Checked on 2010-01-26 15:59:04
Current line speed:
750

[#3]

[#4]

Hmmm. Looking at your line the profile dropped just before 4pm yesterday which must have been from a resync, however our radius logs are showing that you've a connection ongoing for more than 2 days. Are you seeing disconnections still from your end, and are they being logged by the router?
If you could post back to confirm I'll be able to update the fault notes and get this passed back to BT for you.

[#5]

Uptime: 0 days, 3:31:02
Bandwidth (Up/Down) [kbps/kbps]: 448 / 2,176
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00

[#6]

Hi there,
Your fault was passed back to BT yesterday, we should have an update soon.

[#7]

Are you able to see why I am only getting 3 times the speed of dial up? 

December

Now

No other devises are connected to my ADSL line, no other windows are open, windows is up to date and it has been like this for MONTHS.

[#8]

Your profile was set to 250, this will have been due to the disconnects on your line recently. As it's now stable, the profile has increased back up to 1750, however you may need to force your router to disconnect/reconnect in order to see the higher speeds coming through.

[#9]

Nope,
Before reboot
Uptime: 4 days, 3:29:22
Bandwidth (Up/Down) [kbps/kbps]: 448 / 2,176
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 1.00

After Reboot
Uptime: 0 days, 0:03:36
Bandwidth (Up/Down) [kbps/kbps]: 448 / 2,208
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00

On a serious note, does anyone know what is going on? We are talking about 4 months now and as I work in the network security department i am being asked  "Are you still with minus net? and Are you still on insignificant band!!! "

[#10]

What results does a BT Speedtest give now?

[#11]

BT Speed test site came up with an error.

I will try BT test again
My Router has just lost connection, Was that you?
Mar 12 18:29:22 FIREWALL event (1 of 1): deleted rules

Mar 12 18:29:23 GRP Default destination is routed via gateway 212.159.26.214

Mar 12 18:29:22 xDSL linestate up (ITU-T G.992.1; downstream: 2112 kbit/s, upstream: 448 kbit/s; output Power Down: 16.5 dBm, Up: 11.5 dBm; line Attenuation Down: 63.5 dB, Up: 31.5 dB; snr Margin Down: 6.5 dB, Up: 16.0 dB)

Mar 12 18:29:02 FIREWALL event (1 of 25): created rules

Mar 12 18:29:02 GRP Default destination is not routed anymore via gateway 212.159.XXX.XXX

Mar 12 18:29:02 xDSL linestate down

Mar 12 17:43:37 SNTP Synchronised to server: 212.159.13.50

Mar 12 17:43:37 SNTP Systemtime update: time setting 00:05:36 > new time setting: 17:43:37

[#12]

Download speedachieved during the test was - 107 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :2112 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps

[#13]

It would seem the DLM has seen a downstream sync speed between 160 and 256kbps and set your IP Profile to 135kbp as a result.

[#14]

Ok, And is anyone going to fix it?

[#15]

Looks much better,
Download speedachieved during the test was - 1526 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2048 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1750 Kbps