.. I have not had a proper working service since I joined

[#1]

Spoke to soon, Can you do it again?

[#2]

Uptime: 0 days, 0:09:25
Bandwidth (Up/Down) [kbps/kbps]: 448 / 480
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00

Mar 13 14:48:24 FIREWALL event (1 of 1): deleted rules

Mar 13 14:48:24 GRP Default destination is routed via gateway 212.159.XXX.XXX

Mar 13 14:48:24 xDSL linestate up (ITU-T G.992.1; downstream: 480 kbit/s, upstream: 448 kbit/s; output Power Down: 15.0 dBm, Up: 11.5 dBm; line Attenuation Down: 63.5 dB, Up: 31.5 dB; snr Margin Down: 6.0 dB, Up: 15.0 dB)

Mar 13 14:47:56 FIREWALL event (1 of 1): created rules

Mar 13 14:47:55 GRP Default destination is not routed anymore via gateway 212.159.XXX.XXX

Mar 13 14:47:55 xDSL linestate down

Mar 13 14:44:01 SNTP Roundtrip exceeds limits

Mar 13 14:43:58 SNTP Invalid response from server 212.159.13.49

[#3]

Link Information
Uptime: 0 days, 0:00:27
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 384
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 11.5 / 14.0
Line Attenuation (Up/Down) [dB]: 31.5 / 63.5
SN Margin (Up/Down) [dB]: 15.0 / 3.0
Vendor ID (Local/Remote): TMMB / ALCB
Loss of Framing (Local/Remote): 5 / 0
Loss of Signal (Local/Remote): 3 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 2 / 0
FEC Errors (Up/Down): 0 / 1,835
CRC Errors (Up/Down): 0 / 64
HEC Errors (Up/Down): 0 / 41


Mar 13 15:27:33 FIREWALL event (1 of 1): created rules

Mar 13 15:27:33 GRP Default destination is not routed anymore via gateway 212.159.XXX.XXX

Mar 13 15:27:33 xDSL linestate down

Mar 13 15:26:46 FIREWALL event (1 of 1): deleted rules

Mar 13 15:26:46 GRP Default destination is routed via gateway 212.159.XXX.XXX

Mar 13 15:26:46 xDSL linestate up (ITU-T G.992.1; downstream: 384 kbit/s, upstream: 448 kbit/s; output Power Down: 14.0 dBm, Up: 11.5 dBm; line Attenuation Down: 63.5 dB, Up: 31.5 dB; snr Margin Down: 6.5 dB, Up: 15.0 dB)

Mar 13 15:26:25 FIREWALL event (1 of 1): created rules
Uptime: 0 days, 0:00:07
Bandwidth (Up/Down) [kbps/kbps]: 448 / 832
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00

[#4]

There is obviously a major problem with your connection which I assume the faults team are dealing with via your ticket. Have you had an update on that which requires a response from you?

[#5]

I have not had a reply since Wednesday the 10th.   Can this be escalated because I am really fed up. Since NOVEMBER!!!!!!!!!!!
Ticket number  30931073
++++++++++++++++
Link Information
Uptime: 0 days, 0:11:19
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 192
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 11.5 / 12.0
Line Attenuation (Up/Down) [dB]: 31.5 / 63.5
SN Margin (Up/Down) [dB]: 11.0 / 18.5
Vendor ID (Local/Remote): TMMB / ALCB
Loss of Framing (Local/Remote): 12 / 0
Loss of Signal (Local/Remote): 10 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 89 / 0
FEC Errors (Up/Down): 0 / 7,026
CRC Errors (Up/Down): 0 / 2
HEC Errors (Up/Down): 0 / 2

+++++++++++++++++++++++++++++

Mar 14 17:20:10 xDSL linestate down

Mar 14 17:19:53 xDSL linestate down

Mar 14 17:19:28 xDSL linestate down

Mar 14 17:19:13 LOGIN User Administrator logged in on [HTTP] (from 192.168.1.69)

Mar 14 17:19:09 xDSL linestate down

Mar 14 17:18:46 xDSL linestate down

Mar 14 17:18:25 UPnP action 'DeletePortMapping' from ip=192.168.1.72 (Success)

Mar 14 17:18:21 xDSL linestate down

Mar 14 17:18:21 UPnP action 'AddPortMapping' from ip=192.168.1.72 (Success)

Mar 14 17:18:06 xDSL linestate down

Mar 14 17:17:41 xDSL linestate down

[#6]

Hi roost78,
The fault is now reported as an intermittent connection issue however the next step will be another engineer visit I'm afraid. I realise more than one engineer has been out already but unfortunately there's nothing else we can do to progress the fault - if you could advise of available time slots I'll get this booked for you as soon as possible.

[#7]

A 4th BT engineer visit is not an option for me. I do not get paid if I take a day off. Can an engineer be booked for the weekend?

[#8]

I hope so; I'll take a look and let you know. Will post back shortly.

[#9]

Right, as per phone call the engineer will be attending tomorrow morning but I've asked that he doesn't try and visit the premises - I'll update you when the notes are available.

[#10]

Did they say anything?

[#11]

I've had a look at the notes - it looks like the engineer was pretty thorough. The line has been recrimped at the cabinet and tested with a speed of around 1.6 - 1.7Mb, and it appears a recalculation of the SNR rates has also been initiated.
Has there been any improvement to the service? It doesn't seem to be dropping as much as it was as far as the connection logs show.

[#12]

Hi Matt,
Download speedachieved during the test was - 200 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :864 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 350 Kbps
Do you require any further info?

[#13]

Well, it looks like the connection has been stable at that speed for nearly 24 hours and provided it stays there you should get a 500k profile within the next couple of days. I'd say it would be worth leaving it for the moment to see if it does remain stable (and if the profile does uplift), if it drops again we can pass the fault back for more investigation.
It'll probably be worth going for an SNR reset if it does remain stable and you do get a higher profile as well, because at present the fault threshold rate on your line is set to 288kb/s.

[#14]

Hi Matt,
I will leave it in your hands. Would it be an idea to set it higher and see if it goes down? I have had a download speed of 1.5Mb for a year so the line should handle it and stay around that.

[#15]

Download speedachieved during the test was - 105 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :160 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps