.. I have not had a proper working service since I joined

[#1]

Quote

Would it be an idea to set it higher and see if it goes down? I have had a download speed of 1.5Mb for a year so the line should handle it and stay around that.

We *can't* manually alter these values, they are set depending on the line conditions.
I can see one of our faults team updated your ticket a couple of days ago, as the line still doesn't appear to have improved if you can reply to the ticket with the info required we can get this pushed again.

[#2]

Updated, Please ask the team to check the call.
Thanks

[#3]

I'll give one of them a nudge to take a look.

[#4]

Hi Chris, Unfortunately the nudge did not work, The update on my call is to arrange a 5th BT engineer.

[#5]

Download speedachieved during the test was - 119 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :352 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
Router has not dropped in 2 days 5 hours.
Help!!!!

[#6]

Hi Roost78,
I have replied to your support ticket and you should have received an SMS. We need to get another SFI engineer visit arranged for you. Please get back to us via the ticket and we will get this dealt with for you.
We do appreciate that you have had several other engineer visits in the past but proceeding with another in this instance should allow us to learn more about what may be causing your speed issues and escalate your case further with BT.

[#7]

Thanks, I have updated this morning. I don't feel too bad now that I have seen someone has had a problem since October and Mine has only been since November.

[#8]

Hi there,
I have just checked your fault ticket and will keep an eye on this today for you. I will let you know as soon as we are able to take things further with BT.

[#9]

Thanks, Any joy with BT today? Do you know what they intend to do?

[#10]

I'll ask Adam to get in touch tomorrow, I was in a meeting this pm so didn't get chance to find out what happened, however I do know that while I was on my way to the meeting he was trying to book an engineer appointment for you.

[#11]

Roost78,
I've just replied to your support ticket and sent you an SMS. We experienced problems with appointment booking yesterday which are still happening today. I will do all I can for you and keep you updated throughout the day.

[#12]

Hi, Any luck? I would like to know if I can make plans for tomorrow of not.

[#13]

Hi Roost78,
I'm afraid not as mentioned before Saturday appointments are very rare indeed, but I did want to at least try and book one for you. Could you please check the response to your ticket and get back to us.

[#14]

What is going on? You ask your boss to take a week off to get your broadband fixed. Has has this been escalated in bt? 4 visits and it is still not fixed!!!! As I said more time off work is not an option, again this needs to be escalated. Please advis me on the escalation process.  Thanks

[#15]

Anyone there?