Plusnet... ? What happened to you guys.
I was a customer with guys a long time ago when you were F9. The service was superb and if ever their was a problem, 3 rings on the phone and a human would pick up, and he knew exactly what he was talking about.
I have had a terrible service with Plusnet since changing from SKY.
Router had not arrived on connection day. 1. Called Plusnet 90mins on the phone. New router posted. Received 5 days after connection date- 5 days no internet...
Every morning the router would drop connection and clear all devices from its software. Every morning I would have to log all devices back in to router. 2. Called Plusnet 60mins on the phone. We will send out another router. 7 days later Router arrives.
New router keeps dropping out connection..8-9 times a day. 3. Called Plusnet. 80mins on the phone. Person on the phone confirms we have a problem. Book morning off for engineers visit.
Engineer calls. Faulty connection in cabinet. Says he fixed it..
Still the connection drops out.. 4. Call Plusnet 95mins on the phone. I want out of this contract the service is shocking. I'm sorry sir you will need 3 more engineer visits before we even consider letting you go !!!.........
Anyway to cut a very long and painful story short.. I called Plusnet a total of 9 times to get this far.
OK I feel my blood pressure rising again..
I'm gong back to SKY
Moderator's note by Dick (Strat): Personal information removed from attached file in a public forum (to an area that staff can see).
