I've been impressed by PN answering telephones
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I've been impressed by PN answering telephones
30-06-2022 3:56 PM
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A bit of positive feedback for Plusnet for a change!
I had a broadband outage recently, I tried using the fttp problem wizard and as I got to the end it reported a problem with itself, so I tried the standard broadband and it worked but didn't solve the problem.
So I phoned PN and got straight through to a helpful person who found out, after some fiddling with their system, that the problem was a BT Openreach issue at a local exchange (or equivalent). The problem was resolved in a couple of hours rather than the few days predicted.
I was very pleasantly surprised at how quickly I got through on the phone to PN - it is something Iusually dread. I hope it stays like that!
Re: I've been impressed by PN answering telephones
07-07-2022 1:17 PM
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Like you when I had a fault it was as the exchanged and fixed within 2 hours.
Re: I've been impressed by PN answering telephones
04-12-2022 2:42 PM
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would be even better if they had a web form you could actually contact them via rather than a series of irritating questions that aren't what you're looking for
Re: I've been impressed by PN answering telephones
04-12-2022 4:48 PM
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PN used to have what was known as a "ticket" - if you had a non urgent (or urgent) question you could create a ticket which appeared on your account. Then you'd get a reply in due course depending on how busy they were.
For reasons known only to themselves this facility was withdrawn a good while back.
Brian
Re: I've been impressed by PN answering telephones
05-12-2022 1:15 PM
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They also had good customer service when they had "Live Chat".....but that excellent facility was removed by some bean counters, a couple of years ago... Shame really, as it was always useful for people with hearing difficulites...like Deaf people, ... a disability that is not seen, but still a disabiility.
Of course.. there is twiface ...if you want to air your problems in public !.
Re: I've been impressed by PN answering telephones
05-12-2022 4:01 PM
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@bmc wrote:
For reasons known only to themselves this facility was withdrawn a good while back.
Brian
Because the trend setters did not consider it to be fashionable! Twitface and apps were seen to be more "hip"!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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