IP addresses not UK - Can customers please report any problems here

[#1]

bobpullen wrote:

@simrjor wrote:

Speed test site gives ISP as  UK INTERNET SERVICE ? http://www.speedtest.net/my-result/5413085923 use to be http://www.speedtest.net/my-result/5330593216

There's a mechanism to correct the reported ISP when presented with your speedtest results. I imagine the site will react to that feedback if submitted enough times. I've tried contacting them directly in the past with limited success.

Want to give this one another go? Ookla got in touch to say they reckon they've fixed it.

@Matttilbrook wrote:
Why am I suddenly being accused of residing In America by an online gaming site and being blocked. My internet DC for 10 minutes and by the power of Plusnet I no longer have to worry about the EU but Trump Arrrrgh what the hell!!!?

I'll get in touch with bwin and see what they're saying.

@irishwhip wrote:

I currently have an address on the 146.* range, and i'm getting
"Unfortunately we cannot currently accept clients from the United States"

What site?

@frown wrote:

I've got a PlusNet static IP that's being blocked by https://www.national-lottery.co.uk and redirected to https://www.national-lottery.co.uk/v/geo/block.html so can't log in. According to one explanation panel at https://www.national-lottery.co.uk/v/geo/block.html#blind_1 it's checking locations based on IP addresses and getting it wrong - my IP address is a UK based one...

I'll query the 81.174 range with them. I've been told they've recently introduced new intrusion detection logic. They have advised that the 209.93 range should be fine and there are only a handful of the 146.159 IPs they're blocking intentionally due to the detection of proxy traffic (rather than solely geolocation).

@ianshaircut @carvell I'll look into the topcashback and stanjames issues.

[#2]

fwiw,  www.thomsonlocal.com/  reports

"We are sorry, but we currently do not accept access from your country."

My IP begins 209.93.178.x.

[#3]

I've contacted Thomson Local too.

[#4]

Just tried http://www.speedtest.net/my-result/5447366965 and now Plus Net  just 5million others to correct 

[#5]

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@ianshaircut wrote:

If I click on some sites from Topcashback (Tesco Bank for example) I get the error message "The advertising link is not available in your current location and we are unable to send you through to the product you have clicked upon."

@ianshaircut @carvell, should be working now if one of you cares to confirm?

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[#6]

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@Davey7 wrote:

Totesport.com - When I press the login button, nothing happens at all (no error).  Have been thru this with their live help, no solution offered but I expect it is probably caused by this IP address issue.

@Davey7, looks like you might have to get in touch with them again:

@Totesport wrote:

It appears that this is not an issue regarding the IP range of your customers but more an isolated issue with the user

We have checked for the customers IP connecting in on 209.93.XX.XX and we can see that he has connected. Also the range 209.93.0.0/16 is white-listed so anyone on this range should not have any connection issues.

In order for us to investigate deeper we would need the customer to contact us with some more information in regards to what happens when he is hitting the ‘log in’ button, i.e. is this from the main homepage or is he at the stage of typing in the username and password?

Try emailing customercare@totesport.com and quoting reference BFIT-14084.

[#7]

Topcashback (Tesco Bank Direct) is now working for me, thanks.

[#8]

I'm having trouble with Bwin.com, 10bet.co.uk and Betbright.com, all of whom think I'm in the US. This is daft.

[#9]

I've already contacted Bwin.com. I've just reached out to the other two for comment.

[#10]

I've just tried to log into the National Lottery website (2 different PC's, 3 different browsers) and they say 'It looks like you're outside the UK and Isle of Man'. I seem to be presenting my usual static IP address, so I can't imagine that's the problem. Is the Internet broken (just ljoking) or is the National Lottery website wrong, (or is it a side-effect of Brexit!)

[#11]

Hi @azureskies

This thread is dealing with the IP address is outside of the UK issue. I would add your details to the end of it https://community.plus.net/t5/Plusnet-Feedback/IP-addresses-not-UK-Can-customers-please-report-any-p...

[#12]

I did have a look round the forum for this issue - obviously didn't use the right search terms!

My static address is 212.159.x.x, and has been since Day 1, so don't understand why it should fall foul of this problem. I'll see if it gets resolved. 

As a workaround, my Mobile Broadband lets me onto the website OK.

[#13]

Some people on that thread have reported that their long held static IP's are now suddeningly causing issues. It might be linked to your line being changed onto the new Plusnet network (just a guess as those of us on static IP's cannot tell if we have been swapped onto it)

[#14]

Moderator's note by Mike (Mav)

Topics merged.

[#15]

Have noticed a lot of airlines are now giving me quotes in dollars 

Also had email from worldremit saying 'We have noticed that you have initiated the above transaction outside your country'

Also Skype ads are US specific

Starting to get annoying