IP addresses not UK - Can customers please report any problems here
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Re: IP addresses not uk
09-08-2016 3:23 PM
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EurekApi puts me in The Scottish Borders!
Re: IP addresses not uk
09-08-2016 5:42 PM - edited 09-08-2016 5:42 PM
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@bobpullen wrote:
@frown wrote:
Wonder what's going on at Camelot. Have emailed them again to chase up last months query...
FWIW, I've also dropped them another email.
I've received a response from Camelot to advise that whilst you address is seen as UK-based by them, it's apparently associated with private address space/anonymising services. Do you use any VPN software/proxies or anything like that? Would you be able to provide me with a traceroute from your connection to the National Lottery website and I'll see if there's anything further I can do to help?
noticeto wrote:
The key site I've had problems with is Lastpass, because I have geo restrictions set on where my Lastpass vault can be accessed from. That's how I first noticed it. I've had to temporarily change (reduce) my security as a workaround, which isn't ideal.
That'll be this option, yes?
I've dropped LastPass a message and asked them to check how they're geo-locating the 51.7.0.0/16 range. Incidentally, I have a 51.6.0.0/16 IP and I don't have problems with LastPass when this option is enabled.
I used: https://www.iplocation.net/ for the location table, which returns 5 entries. Of those 5: IP2Location, ipinfo.io, DB-IP and MaxMind all correctly return a UK location. Only EurekAPI returns the Saudi location.
Thanks. I've dropped EurekAPI a message and asked them to correct their records.
@woodm wrote:
Wuaki TV have this IP blocked as they say their end it shows as in Saudi Arabia :?
I suspect this will be fixed when EurekAPI correct things at their side. I've raised a support ticket with Wuaki regardless.
@frown wrote:
Also had issues with BBC iPlayer too now.
What kind of issues?
Save
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: IP addresses not uk
09-08-2016 5:50 PM
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bobpullen wrote:noticeto wrote:
The key site I've had problems with is Lastpass, because I have geo restrictions set on where my Lastpass vault can be accessed from. That's how I first noticed it. I've had to temporarily change (reduce) my security as a workaround, which isn't ideal.
That'll be this option, yes?
I've dropped LastPass a message and asked them to check how they're geo-locating the 51.7.0.0/16 range. Incidentally, I have a 51.6.0.0/16 IP and I don't have problems with LastPass when this option is enabled.I used: https://www.iplocation.net/ for the location table, which returns 5 entries. Of those 5: IP2Location, ipinfo.io, DB-IP and MaxMind all correctly return a UK location. Only EurekAPI returns the Saudi location.
Thanks. I've dropped EurekAPI a message and asked them to correct their records.Eur
Yes, Bob, that's the Lastpass country restriction, found within the Advanced (Account) Settings, that I've temporarily added Saudi Arabia to as a workaround.
Thanks for pursuing this with both Lastpass & EurekAPI
Re: IP addresses not uk
09-08-2016 6:48 PM
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@bobpullen Thanks for chasing them up Bob. No proxies or VPN in use here and I can do a trace route for you - where should I send a log of my traceroute to?
Re: IP addresses not uk
on 09-08-2016 9:51 PM - last edited on 09-08-2016 10:31 PM by Mav
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Still getting USA locations but they can't decide what state i'm in.
Also Skype ads are US and www.worldremit.com thinks i'm from USA sending me an email saying 'Looks like your making a payment outside your normal location, please contact us' when payment sent.
My router is turned off most of day but still get 99.9% USA addresses when turned on in the evening
Still very annoying
Moderator's note by Mike (Mav): Full IP address masked on a public forum.
Re: IP addresses not uk
11-08-2016 6:03 PM
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@a_stew90 wrote:
Not sure if i am using this forum right, but any how. PlusNet when are you going to sort this out???? I'm very much in the UK.
You can check your IP location here: http://viewdns.info/iplocation/
IP Location Results for 209.93.x.x
==============City: El Segundo
Zip Code: 90245
Region Code: CA
Region Name: California
Country Code: US
Country Name: United States
Latitude: 33.9192
Longitude: -118.416
GMT Offset:
DST Offset:
I've had word that viewdns.info have now corrected their records.
@frown wrote:
@bobpullen Thanks for chasing them up Bob. No proxies or VPN in use here and I can do a trace route for you - where should I send a log of my traceroute to?
Drop it in a private message.
@simrjor wrote:
Also Skype ads are US and www.worldremit.com thinks i'm from USA sending me an email saying 'Looks like your making a payment outside your normal location, please contact us' when payment sent.
I think we're already in touch with Microsoft but I'll double check (last I heard it was proving a bit of an uphill struggle). I've contacted worldremit.com and mxtoolbox.com.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: IP addresses not uk
11-08-2016 7:38 PM - edited 11-08-2016 7:39 PM
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I powered down my fibre modem and router for a couple of hours per the support request, but I simply got another IP address in the same problematic 51.7.223.* range as I've had previously...
Re: IP addresses not uk
11-08-2016 8:15 PM
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Plusnet support gave me a temporary fixed IP, outside of the 51.*.*.* IP range that they've know for a while has the Saudi geolocation issue.
So I'm OK for a bit, until perhaps I have to reboot and again get allocated an IP in the 51.* range, and meanwhile some other poor sap will get the problematic Saudi address I've vacated...
Not a great situation! Plusnet should not have these IP addresses in the pool available for customers when they know full well there's a problem with them.
Re: IP addresses not uk
12-08-2016 10:02 AM
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Your IP shouldn't change on reboot or re-lease if you're on a temp static unless they take the temp static away. They did something similar for me for similar reasons.
Re: IP addresses not uk
12-08-2016 10:52 AM - edited 12-08-2016 10:53 AM
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woodm, the fella I talked to said the duration of my static would only be while I restarted - he was then immediately removing the static property - hence on a reboot I'd again be getting one from the dynamic pool, which might again be one of the ropey addresses. That's what he told me anyway!
Re: IP addresses not uk
12-08-2016 11:30 AM
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Ok, please disregard what I said
IP Address Problem
on 13-08-2016 11:58 PM - last edited on 14-08-2016 12:36 AM by Mav
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Why is my IP Address being reported as located in Dhahran, Saudi Arabia? Until I allowed Safari to use my location then it changes to the UK. See attached screenshot. I am located in the UK. Have I been hacked? Or is Plusnet using a Saudi IP Address? Any ideas? I'm concerned about security.
Moderator's note by Mike (Mav): Full IP address removed from a public forum.
Re: IP Address Problem
14-08-2016 12:38 AM
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Moderator's note by Mike (Mav)
Topics merged
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: IP addresses not uk
14-08-2016 8:36 AM
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Hello. I believe I am that "poor sap" who got allocated the Saudi Location IP Address. Did you or Plusnet resolve the issue?
Re: IP addresses not uk
on 14-08-2016 9:30 AM - last edited on 14-08-2016 10:25 AM by Mav
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Hi Guys
@Anotherone has asked me to post my IP address for you to look at
87.115.xxx.xxx
Moderator's note by Mike (Mav): Full IP address removed from a public forum to an area staff can see.
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