cancel
Showing results for 
Search instead for 
Did you mean: 

IP addresses not UK - Can customers please report any problems here

bobpullen
Community Gaffer
Community Gaffer
Posts: 16,930
Thanks: 5,017
Fixes: 317
Registered: ‎04-04-2007

Re: Can you get moved from 146 range on request ?


@paul_blitz wrote:

Whilst I am in Winchester, a look at www.iplocation.net/ puts me in Flaunden, Collingdale, Sheffield or Cirencester, and I am with either Plusnet or BT... that's how good they are (not)!


For anyone that might be interested, Collindale is one of ours/BT's main points of presence. PN Towers is located in Sheffield.


 

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Browni
Aspiring Hero
Posts: 2,673
Thanks: 1,036
Fixes: 61
Registered: ‎02-03-2016

Re: Can you get moved from 146 range on request ?

I like Collingdale, it has consistenty lower latencies than Southbank for me Smiley
reiverh
Newbie
Posts: 3
Thanks: 1
Registered: ‎09-12-2017

Re: Can you get moved from 146 range on request ?

I have an IP address in the 146.200 range, am on pcn-ar02 and the Valve Steam websites currently have me allocated to the US 

The home page of Steam is www.steampowered.com

 

Given that they host games, I will have continuous problems if I keep getting a US IP, so is there any way I can avoid it, or are you prepared to assign me a fixed IP? AT the moment I cannot purchase anything from them and the son and heir's Christmas present is in jeopardy!!!

Browni
Aspiring Hero
Posts: 2,673
Thanks: 1,036
Fixes: 61
Registered: ‎02-03-2016

Re: Can you get moved from 146 range on request ?

You can buy a static IP address for a one-off £5 here (Plusnet login reqd.)

reiverh
Newbie
Posts: 3
Thanks: 1
Registered: ‎09-12-2017

Re: Can you get moved from 146 range on request ?

I know I could pay PN to give me a static IP address, but why should I, It's largely their fault I am in this situation because they haven't implemented IPv6 addresses.

 

You can add https://www.rottentomatoes.com to the list of sites that get their geolocation wrong.

spraxyt
Resting Legend
Posts: 10,063
Thanks: 671
Fixes: 75
Registered: ‎06-04-2007

Re: Can you get moved from 146 range on request ?

If IPv6 was supported would you be happy to have *only* an IPv6 internet address?

David
b1ggles
Grafter
Posts: 34
Registered: ‎03-08-2015

Re: Can you get moved from 146 range on request ?

Me too, missus not happy she's locked out of local radio on her Echo. Thought this rubbish was fixed ages ago?

Townman
Superuser
Superuser
Posts: 24,097
Thanks: 10,260
Fixes: 176
Registered: ‎22-08-2007

Re: Can you get moved from 146 range on request ?

This issue is with the geolocation data providers and the consumers of that data.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

b1ggles
Grafter
Posts: 34
Registered: ‎03-08-2015

Re: Can you get moved from 146 range on request ?

It's caused by plusnet taking on 'secondhand' US IPs and not going through a proper process of making sure all those bodies have corrected their data BEFORE releasing them into the wild, exactly the same as a couple of years ago.

 

drdave88
Newbie
Posts: 2
Registered: ‎16-12-2017

Re: IP addresses not UK - Can customers please report any problems here

I'm also having issues with the IP assigned this week leading to me not being able to use certain UK websites (Betfair, in my case). I chatted with two Plusnet folks yesterday who had a tinker and advised me to turn off the router for ~15 mins, but this doesn't seem to have changed my IP. Is there anything I can do other than wait for the next time my IP is dynamically refreshed and hope that it get an address that works?

Townman
Superuser
Superuser
Posts: 24,097
Thanks: 10,260
Fixes: 176
Registered: ‎22-08-2007

Re: Can you get moved from 146 range on request ?


@b1ggles wrote:

It's caused by plusnet taking on 'secondhand' US IPs and not going through a proper process of making sure all those bodies have corrected their data BEFORE releasing them into the wild, exactly the same as a couple of years ago.

 


There is strong evidence of...

  1. The location of these IP addresses being changed by Plusnet
  2. Geolocation data providers holding inconsistent information on their location - some correct, others wrong
  3. Users of Geolocation data not maintaining current location information

We have seen IP ranges reported correctly ... only some time later for them to become incorrect ... very much implying that those organisations which offer Geolocation mapping are not doing a very good job of things consistently.  The ARIN database most clearly states that the 146.200.0.0 range belongs to Plusnet ... though there is some legacy POC information (ADMINISTED BY BT) which ought to be removed ... one guesses by BT?  See https://whois.arin.net/rest/net/NET-146-200-0-0-1/pft?s=146.200.0.0

Now go here - https://www.iplocation.net/ - and look where 146.200.1.1 is reported to be.  They cannot all be right can they? Some data providers very clearly report the UK, others have clearly not got an act together ... and some organisations using this data are clearly not using professional suppliers.  If some have got it correct, what's stopping the others also getting it right?

There are no new unused IP4 addresses available.  If ISPs waited until every restricted-by-location-website provider got their act together, to use up to date Geolocation data, no one would ever be able to move ownership of IP address ranges.  There is no reason to presume that other ISPs, who have acquired new IP address ranges, are not facing the same issues with the same websites.  The real problem here is the website provider's presumption that THEIR decision to restrict access, based on third party provided IP Geolocation data is a sound architectural strategy.  Patiently it is severely flawed.

There are simple solutions here - request and pay for a fixed IP address.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

b1ggles
Grafter
Posts: 34
Registered: ‎03-08-2015

Re: Can you get moved from 146 range on request ?

Not arguing with any of that but it is only reasonable to expect Plusnet show a duty of care and tackle the problem head on themselves or they are providing a service which is not fit for purpose. Spending more to get a service already paid for is not an acceptable solution.

Townman
Superuser
Superuser
Posts: 24,097
Thanks: 10,260
Fixes: 176
Registered: ‎22-08-2007

Re: Can you get moved from 146 range on request ?

But exactly what are you expecting?  Plusnet have told the range owner (ARIN) that the addresses are owned and located in the UK - if they had not done that as you imply - so how come some SUPPLIERS of Geolocation data which they derive from the range owner registration are getting it wrong?

One presumes because they are incompetent: they are presuming location based on the geography of the range owner (ARIN), not on the actual information detailing ownership.  Rectification of such stupidity would require the range to be moved between range owners (ARIN to RIPE) rather than the obvious approach (as has been taken) to specify that the ARIN owned range belongs to a UK based operation.

You might not have seen the link I added in an edit to the previous post - you might note that no two geolocation data providers can answer three conjoined questions consistently...

  • Location of the IP address
  • Owning ISP
  • Owning organisation

Even those who suggest a USA location report the latter to be PlusNet / BT.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

b1ggles
Grafter
Posts: 34
Registered: ‎03-08-2015

Re: Can you get moved from 146 range on request ?

Not rocket science, stop using the ****ing things until it's fixed!

 

 

I've had perfectly good IPs for the last couple of years, so not like the don't have them.

Townman
Superuser
Superuser
Posts: 24,097
Thanks: 10,260
Fixes: 176
Registered: ‎22-08-2007

Re: Can you get moved from 146 range on request ?

That could result in you not being able to connect to the internet at all - there are no new unused IPv4 addresses available - that's why new ranges are acquired from organisations who (for a variety or reasons) cease to use them.*  As I asked ... do you really expect ISPs to wait until every fiddler with Geolocation data learns to do it right?  Your expectation though understandable is not reasonable.

*In the advent of the adoption of IPv4 the organisation I worked for built their whole network on public IP addresses (I don't know why - I was not involved in that activity).  After a number of years internal servers (etc) were moved to private network addresses and part of our public IP address space was released for reuse elsewhere.  Such churn happens all of the time.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.