Impossible to contact.

[#1]

I have overcharged for my BB/phone service. I need to contact customer services. However, I work all day which means I can't spend 45 minutes waiting for my call to be answered and online chat isn't working.
Rated top for customer service? When you can actually get to speak to them maybe.

[#2]

Best try CHAT; it won't work if you use a POP UP blocker, or some browsers I believe.

[#3]

It works but there's nobody available. Very poor.

[#4]

@Kemper162 

@Gel 

Live Chat ....   is NOT WORKING>... there is a thread that describes the atrocious lack of customer information about this...

https://community.plus.net/t5/Plusnet-Feedback/LIVE-CHAT-is-NOT-busy-it-isn-t-working-was-How-long-i...

It seems that if you want to contact anyone... send a Private Message  to @Gandalf or any of the "staff" if you see their avatar on the feedback page.

To send a Private Message... click on the Staff Member`s avatar... and a  page opens. where you should see a  "Contact Me " area on the right hand side... click on Private Message....

Good Luck...