A week or so ago I was pulling out my hair complaining about the slow speed and the lack of "Real support" from the techs at Plusnet, that thread was picked up by the CEO who done something to restore my faith in human kind.
After many months of battling to understand the Dialect of Orange Technical help somewhere in Rangapor, and having the same story and apology ( basically B*** S*** all the time ) from what must have been 10 different people, I decided enough was enough and tripped over to PN who I have been a dial up customer for over ten years. To my horror the speed went from 230Kbps with Orange, to only 560Kbps with PN, with a line speed capable of 3Mbps what had I done, well the right thing it seems.
I was getting to the end of my tether having had Orange lie to me for months, was I now getting the same, no I was not! I was getting service and the reason behind the slow speed sorted. The only problem was, it was being picked up on the PN ticket by different people in technical and going around in circles in the first instance until Simon ( the champ ) come on the scene, thank you.
Three days later, after a quick visit from BT, I am now running constantly at 2.5 to 3 meg and so happy with them it was worth the hassle at the start.
So to all at Plusnet, Thank you and I hope that Santa has something very expensive in his sack for you all this year,
