Incorrect guide!?
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- Re: Incorrect guide!?
Incorrect guide!?
21-02-2013 7:08 PM
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Elsewhere on your website I saw that, as a Fibre customer, I would receive a TG582n router...
If the install guide is incorrect it would maybe be a good idea to change it, and also in several places I have noticed it mentions that the TG582n comes with 4 ethernet ports when in fact it's only going to have 3 if used for Fibre.
Just a couple of things I've noticed since signing up a short while ago.
http://www.plus.net/support/hardware/welcome_pack_fibre.pdf <-- this seems to be a tad out of date too :s
These errors are certainly not inspiring confidence.
Edit: Thanks for putting this is right place Jim, much appreciated!
Re: Incorrect guide!?
22-02-2013 9:22 AM
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Re: Incorrect guide!?
22-02-2013 9:49 AM
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If it helps to avoid needless calls to support, it will only improve the response time should I ever need support
Incidentally, could I possibly direct your attention towards Question ID 66182887, if you're still lurking.
Re: Incorrect guide!?
22-02-2013 10:51 AM
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EDIT: And answered
Re: Incorrect guide!?
22-02-2013 11:15 AM
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I still see..
21 Feb 2013 66182887 Awaiting support team answer ViewClose
Edit: Just logged out and back in again, and still showing as waiting for a support team answer?
Re: Incorrect guide!?
22-02-2013 12:34 PM
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I can now see the reply, but it really isn't what I wanted to hear
The offer is current and advertised on your website, yet the CS rep says he knows nothing about it and has offered me 25% off.
Hopefully this can be cleared up so I don't have to cancel and re-order until the system picks up the discount
The following is a quote from the " legal bit " relating to the same offer found by performing a google search...
http://www.plus.net/offers/deal3/?WT.mc_id=sem_008a
" Half price fibre broadband for 3 months
New customers who place an order online for Plusnet Essentials Fibre Broadband or Plusnet Unlimited Fibre Broadband and a home phone product by March 11th, 2013 get 50% off their monthly broadband rental charge for 3 months.
You must choose an 18 month contract. This offer is not available with our no contract option. "
I do hope we can get this oversight/error/bug resolved with the minimum of fuss.
Edit: I am happy to forward the email I received from the sales chap to you if you can give me your address, should the above information be insufficient?
Re: Incorrect guide!?
22-02-2013 1:16 PM
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Anyway, I'll feed back to the agent and ensure he's educated. To address your question, the discounts will be added once the account goes active but I'll keep an eye on it to make sure for you.
Re: Incorrect guide!?
22-02-2013 1:24 PM
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Re: Incorrect guide!?
22-02-2013 2:12 PM
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So yeah if the one you linked is pointed to from any of our pages or you've received that in a ticket we'll need to look into it.
Re: Incorrect guide!?
22-02-2013 2:28 PM
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That shows a summary of our order and below the email address is a link for more information. Within the page of info and links it leads to is the following one..
Plusnet Fibre Install Guide
http://www.plus.net/support/broadband/fibre/fibre_install.shtml
Which describes the setup for a Netgear
Edit: I couldn't remember at first
Re: Incorrect guide!?
22-02-2013 3:22 PM
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Re: Incorrect guide!?
22-02-2013 11:12 PM
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Quote from: Matt Just a quick one about the link in your first post - where was it you got that from? It is out of date (superseded by the one you were linked in the first email you got from us, here: http://www.plus.net/support/hardware/Plusnet-Handbook.pdf )
So yeah if the one you linked is pointed to from any of our pages or you've received that in a ticket we'll need to look into it.
That's a handy link there Matt. Now why isn't that document showing anywhere on the Help and Support pages and why doesn't it come up when using the search?
Re: Incorrect guide!?
23-02-2013 12:09 AM
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"If the install guide is incorrect it would maybe be a good idea to change it, and also in several places I have noticed it mentions that the TG582n comes with 4 ethernet ports when in fact it's only going to have 3 if used for Fibre."
is this correct ? if so is it the same for any fibre router ...or do you get a genuine 4 ports on this or other routers ?
cheers
Re: Incorrect guide!?
23-02-2013 9:21 AM
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supply the broadband signal, so distance from the exchange is no longer a problem.' - that's a bit misleading. Distance is still an issue, because the further away from the cabinet one is, the lower their speeds are on fibre. I realise the problem is less, as one is normally nearer their cabinet, but I think saying 'no longer a problem' is misleading. Perhaps it should be '...is less of an issue.'? In addition, this implies fibre optic is used all the way, which it isn't (only to the cabinet).
Re: Incorrect guide!?
23-02-2013 9:23 AM
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Using a TP-Link Archer VR600 modem-router.
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