Internet connection fixed
Hi
Saying thanks. My internet was lost, so after trying the usual things, different filters, wires, etc, I rang Plusnet support and after explaining my problem the techman he said it was probably the modem that had died and a new one was required. He set the new modem up for me so all I needed to do was plug it in and it would work. New modem arrived very quickly and is working perfectly. Very pleased to be back online. The support man, sorry I can't remember his name (my memory is appalling and I was a bit stressed). I would just like to say thanks for his friendly manner and correct diagnosis of the problem.
Cheers
Saying thanks. My internet was lost, so after trying the usual things, different filters, wires, etc, I rang Plusnet support and after explaining my problem the techman he said it was probably the modem that had died and a new one was required. He set the new modem up for me so all I needed to do was plug it in and it would work. New modem arrived very quickly and is working perfectly. Very pleased to be back online. The support man, sorry I can't remember his name (my memory is appalling and I was a bit stressed). I would just like to say thanks for his friendly manner and correct diagnosis of the problem.
Cheers
Good, I wanted him to know he was right, helps for the future and it's good to say thanks