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Internet cuts out 5x plus a day
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- Re: Internet cuts out 5x plus a day
Internet cuts out 5x plus a day
24-07-2014 9:39 AM
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Hi there,
I signed up with Plusnet about 3 months ago because of the great reviews but our internet cuts out about 5 times every day and we see the dreaded Technicolor Gateway screen. It's incredibly frustrating, we don't turn the router off - internet cuts out for between 1 minute to 10 minutes. I work from home so it can be disruptive and certainly doesn't look professional as it happens so often.
Is there anything that can be done to address this?
T
I signed up with Plusnet about 3 months ago because of the great reviews but our internet cuts out about 5 times every day and we see the dreaded Technicolor Gateway screen. It's incredibly frustrating, we don't turn the router off - internet cuts out for between 1 minute to 10 minutes. I work from home so it can be disruptive and certainly doesn't look professional as it happens so often.
Is there anything that can be done to address this?
T
2 REPLIES 2
Re: Internet cuts out 5x plus a day
24-07-2014 9:41 AM
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Welcome to the Forum
Have you raised a fault with Plusnet https://faults.plus.net and can you post the router stats - noise margin, speed, attenuation, errors etc.
Have you raised a fault with Plusnet https://faults.plus.net and can you post the router stats - noise margin, speed, attenuation, errors etc.
Re: Internet cuts out 5x plus a day
24-07-2014 11:12 AM
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Hi t245,
As Oldjim has mentioned, can you please raise a fault on the link provided?
I've attached the router stats.
As Oldjim has mentioned, can you please raise a fault on the link provided?
I've attached the router stats.
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