@NeilGavinPlusnet It looks like our automated testing has identified a phone line fault. Is there any noise on the phone line at all? Try dialling 17070 and run the quiet line test.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Yes they did, thank you Chris, however I find it a great pity that I had to come on to the forum and put up my own rant before PN responded. My fault ticket has been open since the 12th May, with apparently no-one following it up or checking it. I call that appalling customer service from PN.
Hi confident, I can appreciate that the fault has been ongoing for a long time and that the communication from our side hasn't been ideal. As I stated in my previous post to yourself, I arranged for a member of our Faults team to personally pick this up so that you are contacted with updates and you are kept in the loop. I can only apologise for the way this was dealt with previously, however, I hope that moving forward this is dealt with more efficiently.
Thank you Linn, It has been picked up now, by a fault's team member so yes, hopefully we can all move forward. However, the BT engineer booked for a 1-6pm slot today is a no show - so far. So, I ain't holding my breath.
