Is the call waiting time screwed

[#1]

This is two days where the waiting time for business is far worse than for residential
If it isn't why isn't there some switching of support staff to relieve the load on the business line

[#2]

Maybe they already have !.
If the support staff who don't answer the phones for residential customers have swapped teams,
then that would explain why business calls are not getting answered ?

[#3]

Most likely staff too busy tweeting , or Facebooking 

[#4]

Or using the internet for its true purpose: watching cat videos.  
Still seeing complaints about call waiting times, my best guess would be that the residential figures are under-reporting.

[#5]

The call waiting times were accurate (AFAIK) when oldjim posted them.

[#6]

How is the "average" calculated? Does it exclude the time period when people do not call because support is closed?

[#7]

i would presume the average is calculated over the full opening hours 

[#8]

There seems to be some lack of understanding with regards to 'averages' here. What an earth have support opening hours got to do with it? Surely you simply add up the total time waited by all callers and devide by the number of callers.
So if 3 customers called, waiting 6 minutes, 10 minutes and 2 minutes, the average wait would be 6+10+2 = 18/3 =6 minutes.

[#9]

Au contraire Matey. I understand averages and Customer Service Statistics only too well.  Spreading the response times over 24 hours or the hours of business will give markedly different answers.

[#10]

Anyone with a problem - call in as they must be bored

[#11]

avatastic will have had no problem getting this sorted quickly then