It does get better!
So have been with Plusnet a while now, and we did get off to a rocky start, seems all I did was rant and rave about poor phone line, woeful broadbnd speeds and line dropping.
It took a few calls and some sorting out, but I can honestly say all is well now. Phone line is clear, broadband is pretty fast and stays on.
Crossing my fingers now and hoping I haven't jinxed things! I wil be recommending PN to friends now
It took a few calls and some sorting out, but I can honestly say all is well now. Phone line is clear, broadband is pretty fast and stays on.
Crossing my fingers now and hoping I haven't jinxed things! I wil be recommending PN to friends now
Even when it was bad and I was ranting and raving, the PN staff were working away to get the problems resolved, came up with a little compentsation, it wasn't much but enough to smooth things along. Can't fault it now tbh. Nice work PN peeps 
@ carolrj,
I agree with you on the service provided by PN.
@ others who think PN is BIG Bad wolf out to rip-off its customers.
I had been on ADSL 2+ and the DLM was frequently punishing me as I had very unstable and LONG line. After considerable work from PN Staff - e.g. Adam, Alex, Jojo, Matt & others- and umptin number of visits by OR engineers, I got a fairly stable line. But I kept getting drop in upload speeds which were not tolerable. So, eventually PN decided to down grade me from ADSL2+ on 21CN to ADSL Max on 20CN to see if the downgrade would improve the situation. I did not mind being down graded as I was never going to achieve speeds higher than 2.5 Mbps due to my line length.
I am very pleased to say that 20CN's ADSL Max has been very, very stable and infact I get better speed now than I did with 21CN. The line is solidly on and stable. I have my fingers crossed that it stays that way.
May I please take this opportunity to thank all the members of PN staff who have sorted the issue/s I have had. I have been with PN for just over a year and the service from PN has been fantastic. Well Done Guys and Gals from PN.
Thank you and Keep the good work up.
Also, if I may add; I was so impressed that I decided to switch my phone from BT to PN in the beginning of December 2011 and everything went very smoothly with the switch over.
I had my topence worth and thanks for reading this longish post.
Happy New Year to you all.
Chandu.
I agree with you on the service provided by PN.
@ others who think PN is BIG Bad wolf out to rip-off its customers.
I had been on ADSL 2+ and the DLM was frequently punishing me as I had very unstable and LONG line. After considerable work from PN Staff - e.g. Adam, Alex, Jojo, Matt & others- and umptin number of visits by OR engineers, I got a fairly stable line. But I kept getting drop in upload speeds which were not tolerable. So, eventually PN decided to down grade me from ADSL2+ on 21CN to ADSL Max on 20CN to see if the downgrade would improve the situation. I did not mind being down graded as I was never going to achieve speeds higher than 2.5 Mbps due to my line length.
I am very pleased to say that 20CN's ADSL Max has been very, very stable and infact I get better speed now than I did with 21CN. The line is solidly on and stable. I have my fingers crossed that it stays that way.
May I please take this opportunity to thank all the members of PN staff who have sorted the issue/s I have had. I have been with PN for just over a year and the service from PN has been fantastic. Well Done Guys and Gals from PN.
Thank you and Keep the good work up.Also, if I may add; I was so impressed that I decided to switch my phone from BT to PN in the beginning of December 2011 and everything went very smoothly with the switch over.
I had my topence worth and thanks for reading this longish post.
Happy New Year to you all.
Chandu.