"We've made switching to Plusnet a doddle. Find out how easy it is to start getting good honest broadband."
29 July 2015 - placed order for Plusnet Unlimited Fibre Extra Broadband/Phone as direct replacement for BT Infinity 2/Phone, paid £171
12 August Migration date - failed (without notice from Plusnet; BT phoned to say that the order had been cancelled)
13 August - Plusnet notification of engineer's visit (am 2 Sep)
2 September - No show by engineer (without notice)
4 September - Broadband access disabled (without notice)
5 September - Plusnet advise 'suppliers [Openreach] say there is external activity open on your order that needs to be closed'
9 September - Landline phone disabled (without notice); Plusnet issue instruction to restart phone service. Submitted a claim to Plusnet for compensation regarding loss of broadband.
10 September - Landline phone reconnected; Plusnet advise they have placed a "self-install order for your fibre broadband and, once it has reached a committed state, we will expedite for the first available appointment"
Having made a sizeable payment at the time of placing the order, I have been rewarded by a loss of broadband access and no scheduled date for recommencement of service. Using dialup, as an alternative, third-party online subscription services cannot be accessed or are effectively unusable ('connection was interrupted while the page was loading') - SpiderOak 100GB remote backup is currently useless.
All of the Plusnet personnel with whom I have spoken have been fine, and having read other messages posted here, some of the responsibility for the various delays appears to rest with other businesses operating under the BT corporate umbrella.
Dave.
PS I am accessing this forum via Freeola 56kb dialup and cannot reply to e-mail messages. To help trace internal records, it's Fibre order reference: 3-122331937000.
