Just Upgraded to Fibre Woohoo

[#1]

@MatthewWheeler - AH! Well that would explain my confusion, thanks for honouring the original deal, very much appreciated and I look forward to Monday. Thanks again and service the way is should be.

[#2]

@MatthewWheeler - Plusnet (or as the voice said that read the text out peelus.net) have just sent a text to my home phone telling me that my 'Order has Completed", so is this the order you put through for me last night, which I think it must be, or is it a very late notification of my Fibre upgrade?

[#3]

I'd guess your syncs speeds may be the clue to what's happened in reality as for the sending of texts, my past experience is that when they are sent can be mysterious!

[#4]

Very much so @Anotherone it's showing that I'm still on Fibre Unlimited not +Extra. I've just upgraded the firmware and there was no change, and to be honest wasn't expecting one till Monday. But the arrival of the text message gave me a tiny bit of hope.

[#5]

@MatthewWheeler - The product change as gone through as you said it would but I am in need of a profile adjustment in order to make use of it can you arrange for this please.

[#6]

@MatthewWheeler or @MattyC or @HarryB - Hi guys, do you have any thoughts on the attached image. Speed test are not what I'd expected having re-booted the Router.

Thanks.

[#7]

I assume you've looked at the Current Line Speed to see what that is saying? But it's also obvious that there's some profiling somewhere that's not set correctly as it looks like it's still set on a 40/2 product.

[#8]

Just looking into this.

[#9]

@Anotherone - That link gives me :

Estimated line speed:80Mb (This may vary between 75.3Mb and 80Mb) - Checked on 2016-04-25 15:04:37

Current line speed:37 Mb

So I guess it is some sort of profile issue.

[#10]

@MatthewWheeler - Hi Matthew, any progress on this?

[#11 · Accepted solution]

This should be sorted tomorrow.

Sorry for the continued delay.

[#12]

@MatthewWheeler - Thanks for the help, I'll post an update tomorrow to let you know how it is.

[#13]

@MatthewWheeler - Thanks as always Matthew, all working as it should be, I will post some speed test results shortly.

Shame about the ping, as I have seen much lower, in fact half of the above.

[#14]

Glad to hear it's sorted.

You'll be on a open DLM profile at the moment so the pings may improve but we can't guarantee anything I'm afraid.