Just about had enough
Had you been told you were being moved across to 21CN?
Hi chippie, sorry to hear you're having problems 
I'm just taking a look at your account now to see if there's anything I can do to help...
Edit: Right, looks like you originally reported an intermittent connection problem back at the tail end of November. Whilst this fault was under investigation an order was placed to move you across to BT Wholesale's 21CN network for the reasons cited in the Service Status post here. Here's the relevant excerpt:
[quote author="Service Status"]We are continuing to migrate some of our ADSL customers across to BT Wholesale's '21CN' network. Whilst this network is commonly associated with ADSL2+ (Up to 20Mbps), it also supports ADSL 1 technology and has more spare capacity at the moment when compared to our 20CN platform. We intend on increasing the capacity available on our 21CN network at some point next week.
Since that order completed on the 17th December there haven't been any authentication requests hit our servers. This is almost certainly a botched migration and looks to me like your circuit isn't correctly to our virtual router or BBVR. Looks like the support team have acknowledged this and raised the fault with Wholesale but it's long been due an update (the current situation with the weather isn't helping faults backlogs).
I'll give the fault guys a nudge to see if we can get some movement on this. As it's been caused by actions on our part then I'm sure we can offer something in the way of compensation too once things are up and running again.
Really sorry it's taking so long to fix.
I'm just taking a look at your account now to see if there's anything I can do to help...
Edit: Right, looks like you originally reported an intermittent connection problem back at the tail end of November. Whilst this fault was under investigation an order was placed to move you across to BT Wholesale's 21CN network for the reasons cited in the Service Status post here. Here's the relevant excerpt:
[quote author="Service Status"]We are continuing to migrate some of our ADSL customers across to BT Wholesale's '21CN' network. Whilst this network is commonly associated with ADSL2+ (Up to 20Mbps), it also supports ADSL 1 technology and has more spare capacity at the moment when compared to our 20CN platform. We intend on increasing the capacity available on our 21CN network at some point next week.
Since that order completed on the 17th December there haven't been any authentication requests hit our servers. This is almost certainly a botched migration and looks to me like your circuit isn't correctly to our virtual router or BBVR. Looks like the support team have acknowledged this and raised the fault with Wholesale but it's long been due an update (the current situation with the weather isn't helping faults backlogs).
I'll give the fault guys a nudge to see if we can get some movement on this. As it's been caused by actions on our part then I'm sure we can offer something in the way of compensation too once things are up and running again.
Really sorry it's taking so long to fix.
@chippie A bit of a long shot: Are you (or were your ever) on the PAYG RIN trial?
Quote from: chippie and I havn't got a clue what PAYG RIN is.
I hoped you say that - that's fine. It was a remote possibility - I saw another user having similar problems earlier today that was because of that so I thought it worth checking.
