Just called Plusnet about TV service - disappointed :(

ChrisLights · ‎15-12-2012

My Sky has come to an end and was really interested in PlusnetTV so I gave them a call.

I wanted my FIbre and TV end dates to match, they said I could recontract, that's fine.

The guy asked me which package I was interested in, I told him the £8 a month. He keeps mentioning the £5 one, he then proceeds to tell me my Fibre price will go up by £4/month. Yeah right?!?

Seriously, a little bit of listening and common sense is needed!

Not a surprise really, Plusnet service is always so poor

Townman · ‎22-08-2007

A little bit of listening?

Looking here - https://www.plus.net/tv/ - the TV packages are £5pcm ... plus there are add on packages at £3pcm ... That sounds a lot like £8pcm to me. May be you were both right, but saying different things?

Are you on a legacy measured fibre service? The TV packages are only available to UNLIMITED fibre customers, hence potentially the reason for a fibre price change.

Clearer facts here would help clarify just how bad, or indeed correct was the advice you received.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

ChrisLights · ‎15-12-2012

Wow just wow, how condescending.

Yes I am on fibre unlimited (I did my research prior to calling them as I don't trust them).

With regards to the £8, he took me through the packages, I confirmed I was interested in that one but then when he got to confirming what the pricing would be (breakdown of fibre/tv) he reverted back to the £5 tv package, I reminded him I wanted the £8 but he carried on with the £5 price tag.

I am guessing the staff are overworked and don't enjoy their jobs, I can't help but feel that they have grown so fast but they haven't kept up with the resources needed (the message saying wait time about 30 minutes confirms this).

I wish they'd bring back email as a way of contacting them.

Townman · ‎22-08-2007

They have never had email as a means of contacting them ... there was once a ticketing system for a-synch problem reporting and yes a substantial number of people wish that would be restored ... but it ain't going to happen.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Anonymous · ‎07-11-2017

@ChrisLights wrote:

Wow just wow, how condescending

Hilarious !

Don't take it personally, he's hyper patronizing with everyone !

Browni · ‎02-03-2016

And even worse when BT Openreach are to blame

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