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Keeping 55/10 fibre Retentions query

bill888
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Registered: ‎18-10-2008

Keeping 55/10 fibre Retentions query

‎20-09-2016 5:01 PM

Will 'legacy 40/20, now 55/10 fibre' customers coming to the end of their fixed term contract, be permitted to keep 55/10 fibre, or will they be required to move to 40/2, or 80/20 (if available) when dealing with Customer Options team?

 

 

ex-Plusnet (ADSL, FTTC) 2008-2023. now BT (FTTP) 2023-
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rongtw
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Re: Keeping 55/10 fibre Retentions query

‎20-09-2016 6:09 PM

they only offer 38/2 78/18 , so the only way to find out is to give them a ring Thumbs_Up

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bill888
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Posts: 1,255
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Fixes: 38
Registered: ‎18-10-2008

Re: Keeping 55/10 fibre Retentions query

‎24-09-2016 4:55 AM - edited ‎24-09-2016 5:18 AM

Just an update.  I've been advised by Customer Options, I can retain the 55/10 (52/9.5) mbps service.

Progress continued here:

https://community.plus.net/t5/Fibre-Broadband/Upload-speed-artificially-cut-by-PN/td-p/1370914

ex-Plusnet (ADSL, FTTC) 2008-2023. now BT (FTTP) 2023-
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