Leaving unfortunately.

Devonian · ‎01-05-2011

Conclusion:
TT have admitted they didn't keep my information safe and that due to a system issue, my account was somehow combined with another account.
TT have also admitted failing to follow industry guidelines and terminating my account without warning.
TT paid me a small sum in compensation and was asked to update their systems.
I am still waiting for the cheque!

Townman · ‎22-08-2007

All of this has been a frightening read... Loss of service, being hounded for money not owed, possibly being marked a a bad credit risk.
Is it time to modify the title of this thread? "TalkTalk avoid at all cost!" ?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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Anotherone · ‎31-08-2007

Good point - what happened with Experian?

Devonian · ‎01-05-2011

There was nothing showing with Experian, although they did say it can take some time to trickle through.

Steve · ‎13-07-2009

Quote from: Devonian

TT paid me a small sum in compensation and was asked to update their systems.
I am still waiting for the cheque!

Wouldn't surprise me if that cheque ends up going to the account holder of the other account.

If life gives you lemons, make lemonade.

Anotherone · ‎31-08-2007

You mean the one that owed the £500+ IIRC

Steve · ‎13-07-2009

Yep that's the one.

If life gives you lemons, make lemonade.

Leaving unfortunately.

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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Re: Leaving unfortunately.

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