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Leaving unfortunately.

Devonian
Grafter
Posts: 1,854
Thanks: 1
Registered: ‎01-05-2011

Re: Leaving unfortunately.

Conclusion:
TT have admitted they didn't keep my information safe and that due to a system issue, my account was somehow combined with another account.
TT have also admitted failing to follow industry guidelines and terminating my account without warning.
TT paid me a small sum in compensation and was asked to update their systems.
I am still waiting for the cheque!
Townman
Superuser
Superuser
Posts: 23,939
Thanks: 10,145
Fixes: 174
Registered: ‎22-08-2007

Re: Leaving unfortunately.

All of this has been a frightening read... Loss of service, being hounded for money not owed, possibly being marked a a bad credit risk.
Is it time to modify the title of this thread? "TalkTalk avoid at all cost!" ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: Leaving unfortunately.

Good point - what happened with Experian?
Devonian
Grafter
Posts: 1,854
Thanks: 1
Registered: ‎01-05-2011

Re: Leaving unfortunately.

There was nothing showing with Experian, although they did say it can take some time to trickle through.
Steve
Seasoned Pro
Posts: 6,854
Thanks: 340
Registered: ‎13-07-2009

Re: Leaving unfortunately.

Quote from: Devonian

TT paid me a small sum in compensation and was asked to update their systems.
I am still waiting for the cheque!

Wouldn't surprise me if that cheque ends up going to the account holder of the other account.
If life gives you lemons, make lemonade.
Anotherone
Champion
Posts: 19,107
Thanks: 457
Fixes: 21
Registered: ‎31-08-2007

Re: Leaving unfortunately.

You mean the one that owed the £500+ IIRC  Shocked
Steve
Seasoned Pro
Posts: 6,854
Thanks: 340
Registered: ‎13-07-2009

Re: Leaving unfortunately.

Yep that's the one.
If life gives you lemons, make lemonade.