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ChrisL · ‎13-12-2007

Any reason why Plusnet portal -- and especially these forum -- pages are taking EVEN LONGER than usual to appear at the moment?

Oldjim · ‎15-06-2007

If you find out let me know as it has been quite abysmal

zubel · ‎08-06-2007

I keep getting non-responsive clicks, but intermittently. It would suggest that one of the Community servers is misbehaving.
I prodded the esteemed Lord Parr.

B.

Strat · ‎14-04-2007

Just had time-out problems with the forum and the portal but it's back now.
Albeit with a slow forum refresh.

Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine

Mayfly · ‎04-06-2009

Not had a problem with PN site but a lot of my normal browsing sites have been 'hanging' recently and taking a long time to load.

ChrisL · ‎13-12-2007

I seem to be having trouble with email (POP3) too

Oldjim · ‎15-06-2007

Mine comes through but only after a delay

Chris · ‎05-04-2007

Yep, there's a problem but we're looking into it now.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.

pwatson · ‎26-11-2012

A problem with the forum server, or more widespread?
My home connection went downhill around 13:00
Live graph below (so won't be valid from 9th Jan onwards...)

Probably coincidence as a router reboot has cured it, but another TBB graph shows similar issues:

Chris · ‎05-04-2007

More widespread, it's a routing problem affecting quite a large amount of customers.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.

nitram · ‎04-08-2012

http://www.plus.net/supportpages.html?a=2&?helpheader=servicestatus
says 'Down for maintenance' !!!

Townman · ‎22-08-2007

Quote from: Chris
More widespread, it's a routing problem affecting quite a large amount of customers.

Chris,
I know it is early days on this issue at the moment, however when time permits, can you please find out if today's fault had any similar occurance yesterday (7th Jan 2013)? I am in the middle of a complex BB issue investigation (see ticket 63223897) and yesterday I encountered symptons identical to those I am seeing today (when there is an acknowldeged issue) from 10:30 until 19:30 (ish) when I bounced my modem. 10:30 was coincident with PN performing a 'passive' line test. I had poor BB connectivity (as now) and high packet lossess reported on TBB ping graph (as now).
Knowledge that yesterday has some related cause to today's issue will stop me worrying about what I saw yesterday.
Regards,
Kevin

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Chris · ‎05-04-2007

I can answer that now! There wasn't a similar problem yesterday.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.

Anotherone · ‎31-08-2007

@townman
I've replied to your PM on that which should save Chris Parr having to do any digging