Madasafish Closing 15th December 2015

[#1]

What will happen to those with @totalise.co.uk email addresses? if they move to plusnet will they still be able to use/access their email ie Joe.bloggs@totalise.co.uk

[#2]

Problem solved (for me) - Contact details updated on my domains to a gmail address and therefore don't need the Totalise address that I've had for the last 15 years or so ;(
Still,on the bright side, that's £20/year I've saved

[#3]

Quote from: pwatson

Still,on the bright side, that's £20/year I've saved

That's in keeping with PN's new cost cutting philosophy. 
An example to us all.
My project is to move to VOIP so I can cancel my anytime phone option saving £5 (soon to be £6) per month and another £5 per month to mobile numbers. 

[#4]

PN can you please clarify the points raised in this thread, is it still the case you will be informing termination via email only and not letter ?
Regards
Mike

[#5]

Hi all,

Quote

Please call us on 0800 731 7508 to talk through what's on offer and start your move to Plusnet today. If you use your Madasafish email address, we strongly recommend you contact us as soon as possible, as from 15th December you will no longer be able to use your Madasafish service^.

To clarify this is just coming via email and customers will need to contact us if they wish to retain their phone, broadband and email services with Plusnet.
The original email address can be retained for a cost of £1.69 per month.

[#6]

To think email only is adequate for this, is ridiculous, if correct
Adam can you please check again regarding the letter , i have just finished a call , with the agent checking with a supervisor./manager , saying everyone is getting a letter.
Once again it's as clear as mud
Regards
Mike

[#7]

@ I.T.Works
Sorry for the confusion, I'm seeking clarification now.
PS can you PM me the username this relates to please so I can pass on feedback if it's needed?

[#8]

No email received via my Totalise address yet, or any other address you may have, so officially I'm blissfully ignorant of this change...

[#9]

pwatson, this only affects MAAF customers, as far as i am aware .
Adam PM sent.
Regards
Mike 

[#10]

Totalise was an ISP that was taken over by MAAF in 2006...

[#11]

I've just spent the best part of an hour this morning trying to get through to the number quoted in the email Gave up after twenty minutes waiting on each occasion. This must be the award winning customer service I've heard so much about!
Currently I have phone line , a "madasafish.com" email account and a separate Justmail email domain. For what we use the landline for I'm happy to terminate the service but my biggest concern is the madasafish.com email account. I've just spent the best part of three months consolidating several other legacy email accounts into this one. What a waste of time that was.
As for the Justmail domain, is it possible to transfer this across to PN along with the webspace facility without going through the rigmarole of a nominet transfer form?
Cheers,

[#12]

@I.T.Works
Letters are being sent so I'm making sure any internal communication about that is clarified as there was a difference of opinion.

@BlueCapDog
I'm sorry you were unable to get through. I can only advise you persist, in case it helps we do publish average wait times here http://csc.plus.net
With regards to the Justmail domain I'm unsure of the exact process for transferring these over but I'll find out for you.

[#13]

Quote from: jontysoper

I was moved over to MAAF having joined at the very, very beginning as a Freenetname customer.  So I have a domain and web-space that I'm very concerned about.

Me too.
I hadn't received any email from them about this, but I rang 0800 731 7508 and received a verbal assurance that my madasafish JustMail account (which is billed separately at £1.69 per month, and which I maintain in order to retain my domain name and webspace), will be unaffected by this closure on 15th December.  I also received the following email as confirmation:

Quote

This email is to confirm we will be keeping your account open after 15th December when we are closing down the mad as a fish service. The accounts we are closing are the ones with active phone/broadband subscriptions.

I would prefer that the domain name and web space facility be integrated into my PlusNet account, but this appears not to be an option.

[#14]

To be absolutely honest I would move the domain name etc. to a proper hosting supplier such as TSOHost

[#15]

Quote from: _Adam_Walker_

@I.T.Works Letters are being sent so I'm making sure any internal communication about that is clarified as there was a difference of opinion.

Hi Adam , glad to hear  these are now been sent out , common sense has been used 
I assume the letters are going to sent over the next couple of weeks ?
Regards
Mike