Many thanks.
I phoned Customer Service Support late last night (15/05/14). It was well worth the half-hour wait to get through and I would like to thank the agent for his assistance.
I shall not go into personal details but I was trying to assist a neighbour who as a new Plusnet subscriber was having difficulty with her new internet connection and getting a bit panicky as a result.
I had recommended Plusnet to her so I felt some responsibility to get her up and running.
The agent ( I am sorry I missed his name) was most courteous and helpful - I could not ask for better customer service.
This morning my neighbour's internet connection was working well and she is delighted as am I!
Thank you again.
I shall not go into personal details but I was trying to assist a neighbour who as a new Plusnet subscriber was having difficulty with her new internet connection and getting a bit panicky as a result.
I had recommended Plusnet to her so I felt some responsibility to get her up and running.
The agent ( I am sorry I missed his name) was most courteous and helpful - I could not ask for better customer service.
This morning my neighbour's internet connection was working well and she is delighted as am I!
Thank you again.
Thanks very much for your feedback
I'll find out who it was that you spoke to and I'll pass on your thanks!
I'll find out who it was that you spoke to and I'll pass on your thanks!
Many thanks Chris - of course I thanked the agent at the time but I thought I would also post my appreciation on the Forum.