Member Centre Login failed Webmail is down as is RSS Feed of Service Status
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Member Centre Login failed Webmail is down as is RSS Feed of Service Status
02-01-2012 3:02 PM
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Correction - email was back up now isn't but RSS Feed and Usergroup Site down
Title changed - problem is more widespread
Re: Email is down and so is the RSS Feed of Service Status Posting
02-01-2012 3:05 PM
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Re: Email is down and so is the RSS Feed of Service Status Posting
02-01-2012 3:09 PM
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Firefox can't establish a connection to the server at webmail.plus.net
Firefox can't establish a connection to the server at betawebmail.plus.net.
Member Centre login failed
Re: Webnl is down and so is the RSS Feed of Service Status Posting
02-01-2012 3:13 PM
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main plusnet website down as well.
Re: Member Centre Login failed Webmail is down as is RSS Feed of Service Status
02-01-2012 3:18 PM
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Main website seems OK, but can't log in to member centre
"Live bookmark feed failed to load"
Status page still showing everything OK
Re: Member Centre Login failed Webmail is down as is RSS Feed of Service Status
02-01-2012 3:19 PM
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Famous last words - down again
Re: Member Centre Login failed Webmail is down as is RSS Feed of Service Status
02-01-2012 3:24 PM
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This looks a little random - in Outlook / Windows Live Mail - I have 3 PN accounts, some work others do not. I cannot logon to the user portal, nor can I establish a connection to the webmail home page.
I suspect a complex problem here, no notice on the service page - if anyone has a hot line in to PN today, would be good to get them post a very visible awareness notice... their (understandably) limited CS service today will by now be flooded with phone calls...!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Member Centre Login failed Webmail is down as is RSS Feed of Service Status
02-01-2012 3:32 PM
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No service status yet.
Tony
Re: Member Centre Login failed Webmail is down as is RSS Feed of Service Status
02-01-2012 3:34 PM
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Re: Member Centre Login failed Webmail is down as is RSS Feed of Service Status
02-01-2012 3:44 PM
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Re: Member Centre Login failed Webmail is down as is RSS Feed of Service Status
02-01-2012 3:52 PM
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Data Centre outage in one of their Data Centres
Re: Member Centre Login failed Webmail is down as is RSS Feed of Service Status
02-01-2012 4:07 PM
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Just to confirm we're experiencing a problem at our Victoria Quays data centre in Sheffield. This means that the portal, webmail and a few other services will be down at present.
Work is underway to get this fixed ASAP.
Sorry for the inconvenience.
Adam
Re: Member Centre Login failed Webmail is down as is RSS Feed of Service Status
02-01-2012 4:22 PM
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Unhelpfully PlusNet Assist keeps kicking in, but tries to fix the problem wrongly - since it can't find my account and then wants to create one for me. (EDIT - for info Oldjim has started a discrete topic for this here)
Re: Member Centre Login failed Webmail is down as is RSS Feed of Service Status
02-01-2012 6:34 PM
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Quote from: Tigger Being asked for password to access e-mail from Outlook.
Same for me then error message:
There was a problem logging onto your mail server. Your Password was rejected. Account: 'xxxxxxxxxxxxxxxx', Server: 'mail.waitrose.com', Protocol: POP3, Server Response: '-ERR Temporary problem, please try again later', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92
Re: Member Centre Login failed Webmail is down as is RSS Feed of Service Status
02-01-2012 6:34 PM
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It sounds like a bit more than a data outage on PN
John
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