Member Centre - not working with firefox
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Member Centre - not working with firefox
22-12-2018 11:31 AM - edited 22-12-2018 11:32 AM
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When I visit the Home page of the Member Centre & click on "View Bills" or "View Calls", I am presented with a blank page. I still see the header & footer, but in between is just white space. I tried IE & Chrome. They both display correctly.
Could you fix the site to work with firefox. It's my browser of choice & I haven't had any problems with it on any other sites. It's the latest update. ver. 64.0 (32 bit).
Re: Member Centre - not working with firefox
22-12-2018 11:50 AM
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Working here - albeit rather slowly - with Firefox 64.0. Do you have noscript or something similar switched on?
Re: Member Centre - not working with firefox
22-12-2018 12:42 PM
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Don't have noscript turned on. I do have Adblock Plus installed. I tried switching it off, but it made no difference.
Re: Member Centre - not working with firefox
22-12-2018 1:28 PM
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My Firefox is 64 bit, but I would be surprised if that difference were significant, and this is Windows 10. Try Firefox safe mode?
Re: Member Centre - not working with firefox
22-12-2018 2:49 PM
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Just tried safe mode. Still the same.
There are other options I could try later, such as Refresh, (which would put firefox back to it's original installation state), clear cookies & cashe, or uninstalling/reinstalling firefox.
btw...I'm running Windows 7 Home Premium 32bit. I don't have any 3rd party firewall programs installed & I'm using Microsoft Security Essentials as my antivirus.
Re: Member Centre - not working with firefox
22-12-2018 4:39 PM
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I'm on Firefox 64.0 (64 bit) running on a Win 10 computer. It's not working for me either but it's OK using Edge.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Member Centre - not working with firefox
22-12-2018 4:54 PM
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How very odd. Still working (slowly) for me using Firefox 64.0 (64 bit) on my Win 10 box; tried it just now.
Surely this has to be an issue with add-ons or their settings? I'm using Ghostery & Ublock; @RadioFox is using Adblock; what adblocker are you using @Baldrick1?
Re: Member Centre - not working with firefox
22-12-2018 5:50 PM - edited 22-12-2018 5:51 PM
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I have manually disabled Adblock Plus in Extensions. I've also disabled "OpenH264 video codec", "shockwave flash", & "Widevine content decryption" from Plugins. Theme is set to default. Still not working.
Chrome still works OK with Adblock Plus installed & running..
Re: Member Centre - not working with firefox
23-12-2018 12:12 PM - edited 23-12-2018 12:14 PM
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Ahh...I should have had a closer look at the other threads on the forums. Looks like this problem has been going on for nearly 4 months now, and still not resolved, as per this 33 page thread:-
https://community.plus.net/t5/My-Account-Billing/Cannot-view-bill-in-new-billing-system/td-p/1566790
After all this time it doesn't look like anything will be done about it now. I'll just have to use a different browser for the Plusnet site, despite FF working perfectly everywhere else.
Re: Member Centre - not working with firefox
23-12-2018 12:17 PM
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Moderator's note:
Thread locked in favour of the larger one linked above.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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