Absolute Disgrace

[#1]

Thanks.  Also, what time was it that you were trying to download iTunes?
Chris has just tried on his connection at home and was getting in the region of 100KB/s?

[#2]

could you let us know the model of your router please?

[#3]

Just tried itune and it was 45kbps this time.  But I woudl of though I should be getting around the 600 mark should i?

[#4]

Quote from: MuppetGrinder

could you let us know the model of your router please?

The router I am using is the Netgear DG834G

[#5]

So what you all think my problem is then why download so slow? and gaming cut off...

[#6]

I though about asking if Plusnet can provide me a NEW router top range one as I have notice you provide different routers as different friends got different routers from you.  But I am not willing to pay anymore than I am now that the trouble.  Whilst I think my router is fine

[#7]

A different router isn't going to make any difference if you are getting good speeds from speedtests and poor ones from iTunes.
If you would like me to, I would be happy to do a "dial test" from here using yourusername and password, to see what sort of speeds I get on speedtests and when downloading iTunes.

[#8]

Quote from: Jameseh

A different router isn't going to make any difference if you are getting good speeds from speedtests and poor ones from iTunes. If you would like me to, I would be happy to do a "dial test" from here using yourusername and password, to see what sort of speeds I get on speedtests and when downloading iTunes.

Yes pls can u try that. What other things can we do?

[#9]

Right now, I'm a little short on ideas as one of my colleagues has managed to get vastly better speeds than you were able to do so.
If you could possibly let me know a 30 minute period when you're able to disconnect from the internet, I'll get a test run then.

[#10]

What does http://usertools.plus.net/exchanges/ say for your exchange?

[#11]

Quote from: Jameseh

Right now, I'm a little short on ideas as one of my colleagues has managed to get vastly better speeds than you were able to do so. If you could possibly let me know a 30 minute period when you're able to disconnect from the internet, I'll get a test run then.

Sorry just got back from shopping.  When is the next time you can try this for me  to disconnect myself as though you be able to do this for me?
My exchange showing no problem on that test..
I just need to get my gaming back to normal less gaming drop and download speed sorted

[#12]

Hi folks,
Some of you may know that i been having bad download speed and not too good gaming as keep getting disconnected. Yesterday I requested to have Interleaving turned on as never had it from the start and I learnt this of a mate and said it helps.
Can you confirm this could help my situation and why will it take nearly 4 weeks to get turned on??? Surely I feel i should have it turned on quicker since I been putting up with slow speed for 2 weeks and paying for services I am not happy with.
Regards
Andrew

[#13]

Hi Andrew,
Placing an interleaving order normally only takes a single working day.
Ah, I see what's happened here.  It's just a typo.  The orders going to be completed tomorrow, not a month tomorrow!
It won't cost you anything and I'll reply to your ticket.

[#14]

Was it previously set to Off or Auto? I thought the default was Auto and if the line is unstable I'd have thought the BT systems would have put it one by now.

[#15]

It's actually showing as being interleaved already.
It was irignally set to auto.
TBH - I'm not entirely sure why/how this is expected to make any difference, however, the order has been placed as per the request.